We have an IPad (A1458) and iOS 10.3.3. We update the Minecraft app October 30, 2019, version 1.13.
When we start the Minecraft app we see the Mojang logo. Then the screen is white and after a while the app closes.
My son loves to play Minecraft and is so worried that everything he has built is gone.
We would be very grateful for help with our problem.
Best regards
Sara Werner
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I litterily have the exact some problem with the exact same ipad and the exact same update I've tried reinstalling, clearing RAM, powering off, double clicking the home screen and swiping up, go in the app 10 times and delete apps
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Same
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Same
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I have the same problem.
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I have the same problem.
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Seems to be no answer on here from Mojang about how to resolve it and I haven’t found a solution after following every piece of advice via google/ YouTube searches. If anyone has a miracle cure please let me know. We also have an older IPad however the iOS we are running is later than the recommended version 8 so it should work. My daughter is desperate to start up this game.
Have paid my money and have nothing in return. 😞
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Seems to be no answer on here from Mojang about how to resolve it and I haven’t found a solution after following every piece of advice via google/ YouTube searches. If anyone has a miracle cure please let me know. We also have an older IPad however the iOS we are running is later than the recommended version 8 so it should work. My daughter is desperate to start up this game.
Have paid my money and have nothing in return. 😞
[Mod] Celesian
Thank you for your report!
We're already tracking this issue at MCPE-54465, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
[Mod] Celesian
Thank you for your report!
We're already tracking this issue at MCPE-54465, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
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Same here!
Useless answer. Just paid, child disappointed and now just wait, hope and pray?
migrated
Same here!
Useless answer. Just paid, child disappointed and now just wait, hope and pray?
I litterily have the exact some problem with the exact same ipad and the exact same update I've tried reinstalling, clearing RAM, powering off, double clicking the home screen and swiping up, go in the app 10 times and delete apps