HelenAngel

Hi folks! Wanted to let you all know that we are actively working on a fix for this issue. 🙂

Hi folks! I sincerely apologize for not reaching out sooner as I wasn't aware people were running into this issue. Please be aware that our studio was off for the Memorial Day weekend. We are currently investigating why this is happening. We have test teams who go through content before it's launched on the Marketplace- sometimes because we have so many platforms there are issues that don't come to light until it's out in production. If you would like a refund, which we are happy to provide, please fill out the form here: https://help.minecraft.net/hc/en-us/requests/new

Your concern is of the utmost important to us. Please don't hesitate to reach out to me directly as I'm happy to help as much as I can.

You can also try this. This was passed along to us:

I’m trying to leave the beta on my Windows 10 PC, but the beta still installs even after following the steps to leave?
Very rarely this can occur on Windows 10 PCs when multiple accounts have signed in and played the game. In these circumstances, try the following steps:
From the Search bar on your Windows 10 PC, type “Command Prompt“
From the search results, right click on “Command Prompt (Desktop app)“
From the context menu, select Run as Administrator.
Select “Yes” if you are prompted with “Do you want to allow this app to make changes to your device?”
In the Administrator: Command Prompt window, type powershell and press Enter.
In the Administrator: Command Prompt window, type

Get-AppxPackage -allusers "*minecraftUWP*" | remove-appxpackage -allusers

and press Enter

No need to uninstall the game, in fact we do not recommend uninstalling the game if you are on Win 10, Android, iOS- we are fixing this on the backend. If you are still seeing this, please contact our support team at http://help.minecraft.net

Hey folks!

You’re always welcome to contact Jay & myself on here. We’re also both very active on Twitter.

We have been working on fixing iOS crashes for a while & continue to do so. We have engineers who are working hard to get fixes out & to you as soon as we’re able (as we have to go through certification & such). Thanks so much for the extra information some of you have provided as well - it’s sometimes difficult for us to determine where the crashes are coming from or why they’re happening. We really appreciate it & we’ll keep watching this thread. (I can’t personally fix it because I am not a software developer.)

Hi! I just wanted to comment that we have marked this bug as a higher priority due to community feedback and what we thought fixed this issue did not actually fix the issue. We will update you when we have more news. Thank you! 🙂

Bug closed as won't fix.

Endermen by design will teleport away before the potion hits them.

Marcus - so you don't have that world at all, not the copy or the original? 

Are you able to log in to the Xbox app on your phone?

Hi Starr!

Thanks so much for your feedback. I can reassure you that we are reading this and also passing along the feedback to the rest of the studio. Mob spawning on Bedrock has been tweaked multiple times and we are in the process of rewriting all the code. It is difficult to find a "sweet spot" where PC players think there's enough spawning without mobile players saying there is too much spawning. With the Update Aquatic, we are already getting complaints from multiple mobile players that the spawn rate for aquatic creatures is way too high and introduces lag. On the flipside, we are getting complaints from PC players that the spawn rates aren't high enough. One of the solutions we are considering is a slider so individual players can control mob spawning rates but this is something we would have to write entirely from scratch. Hopefully you can understand that this is a nuanced bug without an easy fix and one we are continuing to work on with every release.

Thanks!

Hi Misty! You emailed me on Friday afternoon. I had a sick child and was out-of-the-office and this weekend I was volunteering for a charity event which is why I did not respond sooner. My apologies for not getting back to you until today. Silvja- I responded to you today and will continue to do so. 🙂 You are of course welcome to try to resolve this with Apple but in the meantime we will continue to work on your accounts.

I am doing my best to respond to everyone in a timely manner. Please remember that I am just one person and I am offering for folks to contact me directly because I genuinely care about the Minecraft community. I still have to do my regular daily work for my job even though I am making this my top priority. Thank you all so much for your patience and understanding. 🙂

Hello! I do not want any of you to go away- in fact, we absolutely need to know if this issue isn't resolved for you so we can make it right. Please feel free to email me directly at helenzy @ microsoft.com and I will ask you for some information so we can get this resolved for you ASAP. I had some issues with some emails being sent to spam but I am now checking my spam folder every day and I check my email multiple times per day. Please let us help you resolve this. Due to security reasons, I can't have you post the information I need here and your safety & security is of the utmost importance to us.

Hi folks! We are hoping to get out another update in the next day or so. Thank you so much for your patience and we are working hard to get everyone's accounts fixed on the backend. We are also putting steps in place to ensure that this never happens again. After the next update, if you are still not credited, go ahead and just email me directly at helenzy @ microsoft.com and I will see what I can do personally to assist you. Once again, our sincerest apologies.

Also - Darren Cambridge - I have internally emailed the head of Xbox Live Support to tell him about what happened to you so the person who told you this can be given the proper information & all support agents can be reminded of how to handle iOS.

Thanks so much for the update. We are working to get this resolved ASAP. This is a top priority for us.

Hello! We are working on getting a fix out for this ASAP. Thank you for your patience!

We are trying to get a hotfix out for this ASAP. I am also getting a list together of folks on here that have run into this issue so we can make sure you haven't lost anything after the hotfix. This is a top priority for us to get fixed.

Hi folks!

I just wanted to let you all know that I've escalated this issue to our store team. By any chance were any of them logged into Microsoft accounts or just Apple accounts? Any further information you can give would be great as we try to get your stuff restored. Thanks so much!

Also, regarding the outdated world, that actually should be correct as you need both games to be on the same version. If another game is on a previous version of the game it won't be able to connect because the new version has new content.

Hi! I just wanted to let you know that we are looking into this right now. I'll update this ticket again when I know more. Thank you so much for bringing this to our attention!

Ah! So I see. Well hopefully someone will merge this into the main one. My apologies to the wonderful Mojira moderators/admins.