Minecraft crashes loading purchased world City Life 2

We are having the same problem, iPad 6th generation

Having the same issue with PE on iPad, using OS 10.3.3, and iPhone using 13.3.1

Same issue as others. My son bought the City Life 2 world with his own money and now can't even play it. This is on a Kindle Fire HD 8.

Same issue. iPad  Air 2. Crashes after a few seconds. 

I purchased this for my son 2 days ago, and while it tries to load City Life 2, minecraft crashes.  I'm not sure how to get a refund, but obviously my son would prefer it works.  This is on an iPhone 6 Plus (latest iOS 12.x I believe installed), and under the same account on an iPhone 8 (latest iOS 13 I believe).

Same here. Son purchased City Life 2 with his birthday money (playing on iPad, IOS recently updated) and it’s constantly crashing. He’s so disappointed and I’m so cross. He’s had no problems with free marketplace world downloads but as soon as he pays for one it crashes ... hmmm. 
Please advise fix or refund ASAP. Thank you. 

Same here. City Life 2 loads and after a few seconds, it crashes out of Minecraft.

Minecraft PE version 1.14.60, device is iPhone 6s, running iOS version 13.4.1

Same Issue

My daughter purchased and kicks her out of Minecraft as soon as she spawns into the world. 

iPad 5th Generation 

Same issue here. My daughter bought City Life 2 and tablet just crashes out of Minecraft completely when loading it. Needless to say she's very disappointed as, like others here, she spent her own money on it. She is using a Fire HD 10 (2019 version - USB C).

I also bought City Life 2 and it crashes every time I try to play. I feel ripped off. Wish I could get a refund. 

Same here. Son spent his own money on this and can't get this world to work. Crashes Minecraft every time. All other worlds work. We have 4th gen iPad running iOS 10.3.3. Minecraft v1.14.60

 We arę also experiencing crashing on our tablet. City life 2 is unplayable. Needs to be fixed. 

My grandson bought City Life 2 last night - also with his own money which appears to be a common scenario with this product. He patiently reloaded it many times trying to find a way to play but it ALWAYS crashes after a few seconds. Can't believe that this wasn't tested before release. Would like an updated working version or a refund, please.

It's happening on an iPad Pro running 13.4.1.

My daughter just purchase the City Life 2 pack on the PS4. It is crashing on that system as well. The first time she played it lasted around 5min, then every time after it only allows around 30sec gameplay before crashing.

System - Playstation 4

Game Version - Latest (1.14.60?)

Error message is CE-34878-0

Also same issue City Life 2 crashes before it loads. 

Tried to request refund via iTunes. Refund was denied. 

My daughter just bought this on her I-Pad Air.  After she picks a location to go to from the starting area, it crashes almost immediately once the location spawns.

Same problem on tablet SM-T510

My son and daughter bought this yesterday.  Both on iPads, latest version of iOS and Minecraft is up to date.  They have the same issue, the mod will let them play from a few seconds to sometimes around 90 seconds before the crash.  Tried to fix for HOURS last night before finding this bug report.

Is there any update?  Has the issue been identified?  Is a fix in the works?  Are you even looking at this yet?  Any kind of reply to let the users know that this is not just falling into a pit and never being looked at?

Bought City life 2 today and it crashes a few seconds in every time. Using iPad. Any updates on fixes / refunds?

Having the same issue... can I be refunded in Minecraft coins for this purchase

Same issue IPad mini 4.

Downloaded yesterday to Kindle Fire 10 and same issue, crashes before welcome screen

Same issue on new iPad mini 5th edition.

Also having this issue on an iPad 6. When I logged in on my computer, the game loaded and worked, though it did have trouble with lag.

The game usually allows me to play a bit longer without the game crashing if I turn the fov and the render distance way down. 

I’m having the same problem on my iPad pro. It keeps crashing and can’t play. Please fix it. I really love this world and want to be able to play in it. Thank you team. 

8 year old bought this the other day and have this issue on all 3 of the ipads ipad mini 4, ipad air 2 & ipad mini 5.

all devices running software: 13.4.1

Same problem hereon my 8yr olds ipad mini 3. Crashes before it will even start a game. 

Same issue when using Kindle Fire 7 the running latest Fire O/S while in Freetime. City Life 2 shows as a playable map, the user can view/adjust map preferences, but when selecting "play map" it does not open. It will switch to the loading screen, but after a few minutes the entire Freetime environment crashes. Attempted to clear Minecraft cache and restart the tablet, but the issue is not resolved.

We're in the same boat as several other people, kid saved up their money to buy the map pack, but it doesn't work, so now he's skeptical of buying other packs.

Having same problem. My kid bought this with his own money and he is bummed that he can’t play it so can you fix this please.

iPad mini 2 iOS 12.4.7 

Hi can you guys give us an update on how the problem is doing because I don’t know if I should ask for a refund or are you close to fixing the bug.

Hello, As the incident is still not resolved, we would like to be reimbursed. How to do ? Thank you.

Kindle fire 10: While loading City Life 2 Minecraft crashes.

Fire 10 crashes also as of 5/23 still being sold? Please fix or quit selling faulty product.

Also impacting Nintendo Switch version as of 5/24. Has been happening since my daughter purchased it a week ago.

does anyone know how to even request a refund on this?  The lack of response or updates from the developers is concerning and we would like to get a different world instead.

Having the same issue on an iPad Pro. Loads up and bombs out after 30 seconds.

I'm not sure about everyone else, but we have now stopped purchasing Minecoins after this incident. The apparent lack of vetting for items in the official store is concerning. The lack of any sort of communication from the developer is not helping the situation.

Completely agree - I’m appalled by the lack of response. Can someone advise how my son can get his money back? 

Can someone please give us an update because I want to know if you guys are figuring out the problem or you are doing nothing because none of you are responding to anything. I want my money back if none of you are figuring out the problem.

Agree with the recent comments above.  The lack of any update is pretty damn poor and the least the developers should be doing is setting some expectations on their plans to resolve the obvious issues with this world.  I certainly will not be buying any Minecoins again until I get some confidence in the products on offer - my 3 kids each bought a world from the martetplace.  One of them is fine, but two of them end up with crashes just like ths one.  Clearly the quality assurance being applied to the Marketplace is not good enough!

Purchased with mine coins looks unlikely that I'm getting this issue fixed or refunded.

Hi folks! I sincerely apologize for not reaching out sooner as I wasn't aware people were running into this issue. Please be aware that our studio was off for the Memorial Day weekend. We are currently investigating why this is happening. We have test teams who go through content before it's launched on the Marketplace- sometimes because we have so many platforms there are issues that don't come to light until it's out in production. If you would like a refund, which we are happy to provide, please fill out the form here: https://help.minecraft.net/hc/en-us/requests/new

Your concern is of the utmost important to us. Please don't hesitate to reach out to me directly as I'm happy to help as much as I can.

Do you think that you guys can fix it because my kid would definitely rather want it fixed than get a refund

Thank you Helen for responding.  I have tried to request a refund using the form you linked out to but the response I've received from Mojang support is that I should be requesting a refund from Apple (as it was on an iPad).  Obviously that's not correct as the purchase in from within Minecraft using the MarketPlace wih MineCoins - it certainly not Apple that should be providing a refund and I have responded to the Mojang support team as such.

Do you have any further idea of when this issue will be resolved, or failing that any other suggestions of how I can get a refund?  Many thanks.

Here to report that I purchased Citylife 2 for my daughter and it crashes within 1 minute of play on her iPad. As mentioned by others before me, we'd much rather have the bug fixed than get a refund. My child is on the spectrum, Minecraft has been a godsend for her, and while we try to teach flexibility, there are times when it's hard for her to switch once she's gotten something in her head. What I'm trying to say is, she got some much deserved coins, researched carefully which world/realm she wanted to spend those coins, and chose Citylife 2. It would be awesome if the bug was patched rather than getting a refund. Helen, we have actually communicated before on a different bug a year or so ago. You were very responsive then, and I'm happy to see you are still on the team. I hope you'll be able to convey to the developers our concerns. Thank you.

Any progress or updates? Seems like a lot of reporters, not much in the way of resolution.

Hello whenever I create a world with this template it immediately kicks me out of the Minecraft app entirely. I am using an iPhone SE (A1662) running iOS 13.3.1 with Minecraft version 1.14.60 with the latest City Life 2 version. Please react to this problem as fast as you can

I can also report that we are experiencing the crashing issue on both an iPad mini 4 and an iPad 10.2. The world will load and crash the entire instance of Minecraft on the device within a minute of loading.

This issue is now close to a month old with little movement, yet the game continues to be available for purchase. If you are going to continue to take people’s money, then please fix the issue or provide an update.

I have now requested a refund and will be avoiding this developer in the future.

As a quick update for others on this thread, and some advice......

I got fed up waiting for an update on this so requested a refund using the link provided above by Helen.  I was fobbed off a couple of times with them suggesting the issues on this thread do not mean they need to provide a refund, or being told I have to contact Apple (as I'm using an iPad) to get a refund. I was also told "crashing is not grounds for a refund" and that "All Minecraft Coin purchases are final".

If you are in the UK  then all of these points are not true and contravene consumer law in the UK.  Again, in the UK (and likely the case for many countries in the EU), under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described.  The digital content that this developer is providing doesn't function as described on the Marketplace (i.e. it crashes as soon as it's loaded), it's not fit for purpose (because it cannot actually be used as advertised) and on that basis it's clearly not of sufficient quality.

In light of this the provider is obligated to indicate when the product will be fixed (within in a reasonable time) or provide you with a refund.
 

Well that was a pointless exercise. Here's what I got when I attempted to get a refund through the link @unknown posted:

"Hello Brian,

I'm sorry to hear that you're having problems with your purchase.

Please note that Mojang support can't make refunds for purchases made from Amazon. If you need help with a refund for this type of purchase you can contact your app store:

Amazon: https://www.amazon.com/gp/help/customer

Best regards,
Jake"

well said if you manage to get any where let us know im fumming

I purchased this for my daughters Ipad yesterday - but it keeps crashing.  I bought it through the minecraft app.  I would like a refund - but I am unable to find anywhere to do so.  When it was purchased in the app I didn't get any confirmation of the purchase - so I don't have an order number to provide. She can't use it at all, as it crashes within 60 seconds of opening up the game.  What a disappointment. If you know the game has issues, and have known since the 13th of May (We are now into June - I purchased on June 4th) - why make it available for purchase for users.  This isn't a minor issue - it STOPS game play completely. What a waste!

Me too! In my case, it was less than 20 seconds!! After starting the game, it was just gone! Impossible to enjoy.....

We have the same problem. We bought the extension the 4th of June, NO WARNING ABOUT THIS KNOWN ISSUE WHEN PURCHASING, NO POSSIBILITY OF REFUND. This is a shame, this is stealing people.

Why do you leave a purchase available when such a bug is known for more than 2 weeks ?

Pfff We have the same problem!! My daughter bought it today and its logging her off and off and off, She cant play!! 😕.

Voted

Make sure you are voting for the problem in addition to commenting. There are more comments than up votes. 

You need to address this problem Mojang. You know there is an issue and you continue to sell the pack and steal people’s money. My daughter used here allowance to buy the pack and it does not work. It is criminal what you are doing. 

@Mega_Spud & @HelenAngel any update on when this will be fixed?  In the interim you should at least remove from the marketplace immediately with all the folks that continue to have the same issue and no clear cut resolution on a refund. 

Agreed.  Daughter in tears. Fix it ASAP or issue refunds!  Voted.

It has been more than a month sense I bought City life 2 and you guys still can’t get the problem fixed you also can’t get an update on the problem either and I am getting inpatient. Please give us an update if not please fix the website that can give us a refund because that does not work either.. Lastly I am so mad that you guys are still letting people buy the game it costs five dollars and my son bought it with hard earned money so I WANT MY MONEY BACK and i have wanted my money back sense Helen posted the website but IT DOSE NOT WORK so please fix it please.

Just bought this for my daughter on PS4 and am experiencing this issue.  She's very disappointed.  Please fix or issue refunds.  Also, please consider not allowing new purchases until this is fixed.

Update: After calling Amazon customer service, we are supposedly being refunded for our digital Minecoin purchase. I was told this is a one-time thing and only as a good will gesture. I'm going to wait until I see the credit applied to my credit card statement before I get excited.

My children and I both agreed to not buy PIxelheads created content in the future. I am also discouraging them from using their chore money on buying Minecoins in general. Never had broken DLC with the Nintendo eShop, so that's where they are spending instead.

We purchased about a month ago and still not working. Cant find out how to get a refund. Apple says to contact Minecraft. How do we get a refund??

Second purchase in a week from the PixelHead team that does not work. Dinosaur Island has a bug in it on IOS that is two years old and these amateurs haven't fixed it. 

We thought we'd give the team the benefit of the doubt and download another world and picked City Life 2. This crashes after a couple of minutes of play. Both games were £4.99 in the UK and my son used his birthday money for both. Either fix the bug or issue refunds to everyone because you are literally robbing children of their money. You might as well run a sweatshop.

The game should be removed from the Marketplace until it's fixed. Do Majong Studios have any morals?

I add my comment to the rest to emphasize:

1. This should not be available for purchase until it is fixed;

2. This should be fixed by now, and since it isn't, updates should be regularly provided;

3. If this can't be fixed promptly, a full refund should be issued and people can choose to buy it again when it is fixed (if confidence in Pixelheads content can be restored);

4. This is the second Pixelheads Marketplace item we have purchased recently that crashes and will not load;

5. Children (my son and many others judging from the comments) have spent their own money in good faith in the Marketplace and have not received value for their money) and this breach of confidence is disappointing and unacceptable.

Please reply with a detailed update on the issue and with detailed instructions for receiving a full refund.

Here is the developer's Twitter account, maybe they will be more responsive if we put them on blast: https://twitter.com/PixelHeadsTeam

I have contacted them on twitter regarding both issues and had zero response. This started as a DM to the two founders and I've had no response in the last three days. I've sent them a few messages now and they are getting less polite.

I noticed on the tweet advertising City Life 2 all the comments are telling them it crashes on multiple devices and yet it is still in the Marketplace and they haven't responded to any comment.

I just posted a warning to the Parenting in a Tech World group on Facebook with roughly 73,000 members. LOTS of Minecraft parents on there. 

Just @ tweeted as a reply to PixelHead Tweet to include MinecraftMarketplace that wishing they would take this down with so many issues left unresolved and crashes reported yet unknowing people able to find the hard way there are known issues ... linked to this Bug so hopefully we can get some traction, not very hopeful with the current lack of conversations but its frustrating for all

Same as others, my son took a long time choosing a minecraft pack, saved up and I helped him pay and download as had to use coins (I’m afraid I don’t know much about how this game works!). The game has never worked and just crashes. We are not the kid of family who have money to waste like this and he has learned a very upsetting lesson at the tender age of 7 that there are adults who are just out to make money from him and don’t care how they do it. I’m shocked and disgusted that this issue is still going on. There appears to be no effort in correcting this game so that it can be played, and no effort to remove it to stop countless others from falling into the same expensive trap. 

Having tested it in multiple devices and with almost every variation of settings from basic to full it ‘feels’ like the issue is too many elements (vehicles, people, animals you name it!) loading all at once and the game just reaches memory capacity or just doesn’t scale as it should do... just my observation as I can find no way to see a verbose error/crash log to sense check my assumption....

We are having same problem in that it keeps crashing. Very annoying especially as we spent on it. If it is taken down or continues with no resolution do they offer refunds? Not sure how the game works sorry but it is frustrating that my boy's pocket money is currently wasted. Also as I have now commented on this do I get updates on progress? 

Same problem, we need a resolution or a refund 

Same problem for my daughter on Kindle Fire.  I can't believe Mojang can knowingly still make this game available for purchase when it doesn't work at all for so many people & there's no apparent mechanism to get a refund

My son is having this issue as well, as soon as city life 2 loads, it crashes the app and brings him to the home screen. He does not get the opportunity to navigate or even try  anything in the world before it crashes :/

“Hi folks! I sincerely apologize for not reaching out sooner as I wasn't aware people were running into this issue. Please be aware that our studio was off for the Memorial Day weekend.“

It has been over a month since this thread was started. The lack of response and initiative is pathetic. Memorial Day was used as an excuse so it could be swept under the rug. At this point I don’t just want my money back, I want credit for waiting this long without a patch or even another response. Flat out PATHETIC.

We bought this game a month ago, and it still doesn't work (iOs - iPad Pro, iPad Mini, iPad 2). Crashes after a few seconds every time we try to open/create a world.
I'm not shocked that it's not fixed yet, but how on earth is this expansion still in the marketplace?

Same issue here. Im new to all of this and came across this page when trying to look for a way to fix this issue and am now seeing so many other people with the same problem. I’m guessing we are not to create a new report with this one existing but what is the process from here? 

I am also asking why we need this comment! Who is a responsible person??? I never saw this situation without any solution. Very wonderful Minecraft...

Still not working theft from children you should be ashamed of your selfs

Is there any way to get money back from this? My son is devastated it doesn't work.

My Son is trying to play this game pack.  keep getting errors when load the game.  I need to get an answer from someone.  he plays on the switch

 I decided to buy city life 2for my younger brothers on their nintendo switch. It accepted the minecoins and won't load in it just crashes the game.They are both extremely upset. Is there any way i can get the minecoins back so they can buy something that actually works? 

So are we just abandoned on this issue? You are just going to keep selling a broken mod? At least throw us a bone and let us know it is being looked into. Because right now it appears that the developer is perfectly fine with selling a broken product and happily keeping the money. Which really seems like fraud more than selling a product.

The only contact I can find for the company is a Twitter account https://twitter.com/PixelHeadsTeam/status/1260303071093161991/photo/1

I've been trying to contact them through this avenue but haven't been successful so far but maybe someone else will succeed. If so let the rest of us know. 

I managed to contact one of the dev team at PixelHeadsTeam through twitter after resorting to insults in my third or forth message. They just apologised and told me to try and get a refund from the App stored (we have the problem on iOS and no they won't give a refund). The other team member ignored me completely. Majong support responded saying they don't see it as their responsibility. It is the responsibility of the development team. They don't appear to police the Marketplace and are happy to allow kids of 6/7 upwards get ripped off.

I haven't contacted him directly yet, but the CEO of Majong is called Jonas Mårtensson and his twitter is @maartensson or https://twitter.com/maartensson 

I will be contacting him to tell him the ethics at Majong are disgusting as they happily let teams like PixelHeadsTeam rip people off and they are doing nothing about it. If you can find his email address please post it on here.

After a full week of lock down school work being completed I bought this for my son on his kindle Fire 8 HD. Unfortunately it has never worked and just crashes the kindle back to a restart. This was over 6 weeks ago and I had hoped a fix would have been sorted by now.

Can someone at Mojang please either fix the problem or give a credit back to all the children so they can play something else.

I'm really annoyed to see that people are still getting screwed over after buying this useless add-on for Minecraft.  I posted much earlier on this thread a few weeks ago but felt it was worth repeating some of what I said earlier just in case it helps others get a refund.

I bought this add-on for 2 of my kids and got the same result as many of you - it simply crashes Minecraft back to the home screen on two of my kids iPads.  After a few weeks waiting for an update on this I got fed up of waiting so I requested a refund using the link provided in the post by Helen. I was fobbed off a couple of times by the Mojang support team with them suggesting the issues on this thread do not mean they need to provide a refund, or being told I have to contact Apple (as I'm using an iPad) to get a refund. I was also told "crashing is not grounds for a refund" and that "All Minecraft Coin purchases are final".

If you are in the UK then all of these points are not true and contravene consumer law in the UK. Again, in the UK (and likely the case for many countries in the EU), under the Consumer Rights Act 2015, digital content should be of a satisfactory quality, fit for purpose and as described. The digital content that this developer is providing doesn't function as described on the Marketplace (i.e. it crashes as soon as it's loaded), it's not fit for purpose (because it cannot actually be used as advertised) and on that basis it's clearly not of sufficient quality.

In light of this the provider is obligated to indicate when the product will be fixed (within in a reasonable time) or provide you with a refund.  When I pointed this out, and asked for them to escalate this to someone who could action it I had a refund within 24-hours.

Hope this helps some of you get a refund.

Thanks for your comment Wayne. I am UK based and sent a message using the link Helen provided requesting a refund for this and Dinosaur Island made by the same team. Came across a two year old bug they hadn't fixed after about five minutes of play. Majong take no responsibility; their reply is below. My next step is to contact Tesco Bank as the purchase was made on a credit card and speak to their fraud department about issuing a section 75.

I'm sorry to hear that you're having problems with your Marketplace purchase.

Mojang support are not able to provide support for this product, we can help you only with Mojang account issues and Realms.

If you can't find a purchased product: Try to click on "My Marketplace Packs" and look for "Available Templates" where you should see the content.

If you were signed in with a Microsoft/Xbox Live account at the time of purchase, make sure you're using the same account. If you need help locating your purchase, or did not receive it, contact Microsoft Support for assistance: https://support.microsoft.com/contactus/

If you did not sign in before making your purchase, the purchase will be stored on that device. Make sure to use the same device in order to access your purchase.

If you're using an Apple device, you can also try the following:

• Open up Minecraft

• Select "Store"

• Scroll down to the bottom

• Select "Restore purchases"

If you find something that is broken or otherwise bothersome in any Marketplace content, reach out to the creator that made the content and provide your feedback. You can contact most Marketplace creators by going to https://marketplace.minecraft.net/catalog, clicking "SEE MORE BY Author Name" and choosing "Get in touch".

If something is not working as it should in the game, please report it to https://bugs.mojang.com. Make sure to check that your issue has not already been reported. If it has been reported, you can contribute by commenting with more information and/or voting instead.

For more information and help with Marketplace purchases, please see https://support.xbox.com/games/game-titles/minecraft-marketplace-faq

I'm UK based too and purchased on PS4.I originally purchased Minecraft coins on PS4 Store then used those coins/tokens to purchase City Life 2.

Nit happy at all as I have no clue how to get my money back.

I tweeted the guy from Mojang but had no response. I gather that when they moved to Bedrock edition, Mojang took over support from Sony on PS4 and service has gone downhill rapidly.

There's a consumer rights programme on the BBC called watchdog. I urge everyone to contact them to highlight this theft

okay then, could anyone on Twitter please RT my posts:

https://twitter.com/ko2_11worldcup/status/1278321702750085122

https://twitter.com/ko2_11worldcup/status/1278320729453465600

Mojang studios is valued at $1.5B yet they cannot send us back our money or even reply. This is a massive scandal and I'm going to try my best to get it on national news at the BBC or even their consumer rights program, Watchdog. 

Mojang Studio's have thoroughly messed up and haven't a clue how to apply maintenance to their store. It's a wild west free for all of cowboys selling broken games.

Not downloading anything else from that store until they introduce proper measures to protect their customers against this kind of theft.

I have now contacted Watchdog about this as well as BBC News. This is a major organisation fleecing customers and essentially stealing.

I implore every disatisfied customer to contact BBC Watchdog over this at https://twitter.com/BBCWatchdog

I spoke to Apple Support on the phone as the website doesn't allow refunds for in-app purchases as they expect you to speak to the app developers.

When I explained the issue with Majong Studios taking no responsibility for what's in Marketplace and their support saying they can't give refunds. That contacting the development team behind the mod as instructed by Majong doesn't go anywhere because they don't have to fix the bug and can't issue refunds. They asked what game it was and when I told them it was Minecraft, the most popular game of all time with a target audience of kids 7+, they were appalled. They issued the refund without question. That was an hour ago and the money is already back in PayPal account.

For whatever platform you're on that isn't working that you made the in-app purchase through contact them directly and on the phone if you can. I found human compassion overcame the problem.

In the end it came down to principal for me. I'm so pleased I got my money back. Do not give up!

Just purchased this for my kids on the Nintendo Switch and the game keeps crashing out on the 'Generating World' page. Tried rebooting the system, made sure the system and game are up to date, same result every time. I wish I'd checked to see if there problems with the pack before purchasing, but you don't expect this kind of issue when purchasing from a company like Mojang. I'll be attempting to get my money back. 

Same here with iPad. It crashes. I did a bug report and they replied that they are “monitoring it” and set the ticket to “resolved”. But it isn’t resolved for me. I still cannot get into it without immediately crashing. I’ve requested my money back also. I read on Reddit that this has been going on for a couple months at least. Very frustrated.

Purchased for my daughter and it keeps crashing. Why can’t they fix this? 😡

Same issue here😞 £4.99 wasted and one very sad young boy😞

ipad mini, iOS 13 (latest update), Minecraft up to date.

Why oh why did I not check here first (in my defence I didn’t know it existed!)

And why is this pack still for sale given all the tickets raised and comments posted here?  Infuriatingly awful behaviour and will make us think very hard before buying minecoins again. 

Same as above comments, my daughter used her own money after picking this world and is heartbroken I can’t fix it for her. 

Voted above and will be looking into refund options (UK) and the Twitter comments above. 

Device is iPad mini 5th generation software version 13.5.1

Same issue.  Lenovo Tab 8"  Sits at 'generating world' for about 15 seconds then crashes the app.

I have purchased "City Life 2" on PS4 by using Minecraft Coins.
The world initializes loading but aborts it pretty much immediately (game does not crash).

Honestly, it is not acceptable to sell worlds that are not usable.
This means there is no quality control at all because a simple test by just trying to launch the world should have revealed the issue.
Furthermore, it is a slap in the face of customers that no refunds are granted for this (according to Mojangs refund policy).

Why is this still offered for sale with these known issues?
This could simply be called fraud

Same problem here and no way to contact Pixel Heads, that I can find, to request a refund or credit to download again.  So frustrating especially for daughter who used present money for this,  Money completely wasted!

Me too

This has taught me when my son wants to buy a new world that we search Mojang's Jira to check for any reported bugs first.

The only two I've had issues with up to this point were both developed by Pixel Heads. I am betting that their QA department only tests on PC.

I have this same issue with my iPad. Can't keep City Life 2 open long enough to play anything before it crashes.

Happens on Switch, except the world dosen't even open before the game crashes. Im starting to think that this world is a scam.

My original complaint is quite old now and there has never been any communication about the issue, a cause, a potential refund or anything.  This is, of course fraud.  If you pay for something and never receive that good or service in a useable state it is fraud.  I've contacted my credit card company for a charge back and will lodge a complaint with BBB for whatever that's worth.  I agree with someone's point about the obviously unethical practices of both PixelHead and Mojang for enabling this fraudulent activity, especially given its audience is intended for kids.  

I complained to Apple and they refunded my money

City Life 2 also crashes Minecraft on the newer iPads too. Who refunds money - app store or Marketplace?

City Life 2 just purchased with minecoins. Purchased pack of minecoins on iOS IPad. But it crashes on iPad as well as Switch. Helpful to know how to get minecoins back.

Bit the bullet and filed an app store refund as this probably wont get fixed anytime soon since its been almost 4 months and no communication from the developer that they even care.

https://reportaproblem.apple.com/

it just got approved for us so we will get our 800 robux back.

-Doug

I requested Apple for refund and they said no.
What should I do? Can Minecraft give us back the mine coins?

We are in the same situation. Did you get an answer from anyone?
We also want the minecoins back.

I got a refund from Apple for the minecoins I purchased. Realistically Mojang should have just credited back the minecoins that I used.

This loaded once for my son on his iPad 6, then crashed. From then on, it crashes upon loading, so worthless...a refund would be appreciated at this point. Between money spent and meltdowns from an 8 year old that doesn't understand why it won't work, I do not think that is too much to ask.