After iOS update to 1.2.13 all purchased world templates or textures locked, coins are set to zero.

Only an Apple account

We use an Apple account (5 SE phone)

My 12 year old son has the same problem. Zero coin balance and all purchased worlds and skin packs locked. He is using an iPad 2 with iOS 9.3.5 . All purchases were made through my iTunes account.

This happened when he updated to 1.2.13 and remained a problem after updating to 1.2.14

Did the update to 1.2.14 - no changes.
Attached a real screenshot of the stores message after pressing the button "Restore" (in German "Wiederherstellen"). As described before: nice message, nothing happenend

Those of you that are impacted by this bug: It would help us narrow down the problem if you could share your iOS version and device type with us.

ios 10.3.3 iPad 4th Gen.

@PEMDAS_

In all the comments you can read:

• iOS 11.2, 11.3, 10.3.3, 9.3.5

• iPad Air 2 / 2017

• iPad Pro 9.7 / 2017

• iPad 2

• iPad 4th

• iPad 5th

• iPad Mini 4

• iPhone SE

Obviously, it seems not to be a device problem (all from Apple, and all different models with different ages), rather than a Minecraft software problem.

As in iOS it is not allowed to use Java, it looks like that the problem seems to be in the ObjectiveC code - or do MOJANG use Swift?
Different language, same problem: your store code cannot retrieve purchase data from customers authentified by an normal Apple account (App Store or something else you can use with an Apple ID).

Greetings,
Martin

All three of our Ipads and Iphones Minecraft PE are NOT logged into Xbox Live and all the paid and 12 Days of Christmas worlds, skins and coins have ALL disappeared.

Same exact issue as OP on two iPads. The problem started after updating to 1.2.13 yesterday. Coin balance is now zero, all in-app-purchases are gone. Updating to 1.2.14 did not correct the problem. I have a third iPad which was not updated to 1.2.13, and still works fine. I noticed when accessing the Minecraft store, the one running 1.2.11 says "Disconnected!" at the top, and the two that are affected say "Sign In". I believe the issue is pertaining to Xbox live.

2017 iPad
iOS 11.3 (latest)
Minecraft 1.2.14

Just a quick update on the issue with missing purchases on iOS - we are working to get this fixed so you can access your purchases again as quickly as we can. In the meantime, it would be a good idea to wait until this is fixed before making any more purchases - we will keep you updated!

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

Hi. My 7 year old has the exact same issue. Woke up in the morning the other day, wailing, "Oh no! All my resource packs and coins are gone!" It was heartbreaking.
He is using an Apple iPad Mini 4.

My son of 7 has the same Problem, minecraft money is gone and bought world’s are locked. How soon can we expected a solution fir this issue?

We are trying to get a hotfix out for this ASAP. I am also getting a list together of folks on here that have run into this issue so we can make sure you haven't lost anything after the hotfix. This is a top priority for us to get fixed.

I’ve had the same issue with both of my kids accounts. Zero coins and no access to purchased upgrades.

My son had same problem. He’s not happy

Just to add to the list of kids who've lost purchases

My son reported the same to me saying he lost a bunch of coins and like maybe 100+ maps or worlds which were purchased through the iTunes store.

The update that messed him up is 1.2.14 and took place on 4/5/18

He is on an Ipad and not logged into Xbox.
Thanks for the help.

Both my kids have lost all their purchases and coins as well. They are on an iPad mini 3 and an iPad mini 4.

My son lost his purchases with version 1.2.13 on 4th April.

Sent email to Mojang about this issue. Still waiting for response. After update, daughter lost worlds, coins, entire saved work. Now youngest daughters iPhone auto updated and she has the same issues. Lost a lot of money and more importantly months of creations. Has anyone heard how to fix this? Major error.

Same here all worlds locked and money gone. Even purchased another world last night and this morning world and money gone

Us too. All coins gone and templates locked.

Having the same issue here as well with my kids games. Even repurchased City Life this morning just to have the game lock again and tokens disappear.

Also having this problem. I purchased a couple of skin packs for my son a few weeks ago. Earlier this week they were locked. I assumed it was a glitch after an update and re-purchased one of the skin packs. It was relocked the next morning. Also, purchased city life and that relocked the next day. My son, who is autistic, is extremely upset by this.

After recent Minecraft PE update to 1.2.13 I lost almost I've purchased everything from my Amazon Fire HD

11.2 IOS
Just now my four year old daughter was complaining that she was not able to log into her Halloween mash-up world. I checked her iPad and all four of the mash-up (25$bucks worth) of her add-ons are locked after purchase. Please help us fix this. Her dog passed away suddenly and minecraft has helped her keep her distracted and somewhat content during this time of hardship.
Also, pressing the [Restore Purchases] button did not work. I restarted her iPad, nothing. We never logged into xbox live-we do not have an acct with xbox live so all purchases were left on the device only.
Welp!

My son also has lost world packs he bought through iPad of world templates and could scare zeroed, I've just set up an Xbox account but makes no difference. Please help recover he's very upset.

My son lost City life, dinosaur island, lumen power challenge and skin pack. The account is under my wife's account and can supply details if your update doesn't fix this.

Hi Helen. I have 3 family members who lost all of their purchases but I don’t know how to identify them for your list. All are using Pocket Edition on iOS.

My daughter had 340 coins, but needed 830 to download a texture pack in Minecraft. So she bought 1020 coins for $5.99 and purchased Wildlife Savanna. She then went to install it, it took ALL her coins (the 350 + the 1020 she purchased) and it did not give her the Savanna template. She’s using the Pocket Edition on iOS. Thank you!

I contacted Apple, they gave me a full refund for all four mash-ups- Halloween, Adventure time, Norse Myth, Chinese Myth—I will wait until we can repurchase again. I guess. Please comtinue to keep us posted.

This has happened to me as well. We have lost coins and various packs and when we click restore nothing happens. It was on iPad Minecraft app.

This has also happened to my son as well on the pocket edition... is it going to be restored? How do make sure it is?

I’m having the same issue with my son he purchased several mash-ups and other things- all locked and all his extra cash is gone. I’ve contacted customer support with no luck. He is using iPad mini and the version 1.2.14.

My son having the same problem too since 4/5/18. Lost all his coins and is locked out of both his templates/worlds. iPad, IOS 10.3.3. Not sure if it was after an update. We use Apple ID for purchases. I tried to repurchase coins and thus templates (before I saw this thread) and it just re-locked us out again the next day. Please add us to the list. It's been days and he's really bummed. What's the latest update / ETA for all of us? Thanks.

My daughter bought two items:

• Minecraft Store item #6 for $9.51 (canadian) on Mar 29/18

• Minecraft Store item #10 for $15.67 (canadian) on Mar 28/18

There should be 2,740 minecoins but the minecoin counter on the top R of screen shows up as "0". She is understandably upset & it was a VERY frustrating procedure to try to figure out..being locked out of the Microsoft didn't help.

I read that refunds are possible within 15 days. Let this official notice that I want a refund unless you get it fixed BEFORE April 10, 2018. If not, process the refund for BOTH of these purchases.

Hello, we experienced the same with the 1.2.14 upgrade on iPad. Needless to say, we're looking forward to the bug fix.
Thanks and goodluck with the bugfixing!

Hi there, we are also experiencing this issue. Is there an expcted timescale for the fix? Failing that, should we contact Apple directly for a refund at some point?

Yes, contact Apple directly. They were very helpful. Did a chat with them.

This was also what happened to my son. Thanks.

This happened to both of my kids in their iPads after an update. Logging it now

This is a very frustrating and quite unprofessional of MOJANG. Two of my grandchildren visited on the weekend. One of their favourite things to do is to play Minecraft with Grandpa on all our 3 iPads. I had purchased content for me and for my grandkids earlier last month. Well now it is all gone! I tried to explain to them what happened but I could see they were frustrated just as I was.

I repurchase the SkyFair and we played for about 20 minutes. When we came back an hour later it was locked again and the leftover coins were gone - zero.

My recommendation certainly is to NOT buy any more coins or content for your IOS device. In addition I request MOJANG give a credit of mine coins for their inconvenience. I think 2,500 at this point would be acceptable.

Here is to a quick and permanent fix!

I emailed the Mojang team on 6 April, after IOS update, about a purchase of coins that very same day but showing as 0, plus then my son finding all of his worlds purchased thus far have disappeared too. I am following this so that I can check all money spend is returned by Mojang once the bug fixed! I am just glad I have kept all receipts Apple have emailed me as evidence!

Same here.

A world is locked after purchase and active use.
Second Generation ipad IOS 10.3.3
Minecraft 1.2.14

Looks like Martin has identified a potential source of the error?

Just wanted to add my voice here to the mix. Same thing has happened to my daughter, everything is locked but one world, and all the coins she had and the ones recently purchased have disappeared. Zero balance. Frustrating.

Same issue for our family, two of my sons (using Apple , iPod and iPad ) lost purchased skin packs, as well as all their remaining coins after the update. I contacted Mojang and they referred me here, clearly we aren’t the only ones affected .

We got hit with this today as well... I have two daughters who purchased texture packs and worlds in the last week, plus had coins left over. All has disappeared or become locked after we updated Minecraft this morning. Both have an iPad and iOS is version 11.2.5. This happened right after we did the latest update on Minecraft; 1.2.14. We are looking forward to this one being fixed 🙂

Same issue for me as well. We loaded 1.2.14 and when we opened it, all my son's coins were gone, all his purchased worlds, and all his created worlds ( based on the purchased ones ) were locked. I double checked that iTunes was logged in as the same user who purchased the coins/worlds and I clicked on the "Restore" button to no avail. Even worse, I purchased more coins to replace the worlds and during the long parental authorization process ( family sharing setup ), the app never completes the transaction. It just sits there with the waiting task bar animation. When I force the app to quit, restart, and go into the store it notifies me that the purchase transaction is pending and then awards the coins. If you do this more than once, ( eg. a subsequent coin purchase ) do the force quit and restart upon lockup it again loses all the previously purchased coins and worlds! The "Restore" button does nothing. After $25 messing around trying to get it restored I am done. Please fix this and improve the feedback provided by the "Restore" function. BTW: This is a local apple account. Not a Microsoft Live one.

Same issue, Apple ID, 2 iPads

Same issues on Minecraft on iPhone 6s

Any update?

Has there been any update on this issue? Apple will not refund me anything. They claim their responsibility ends once the app works.

Thanks

@Mojang: are you still there?
How are your work on a bug fix for this issue?

Whats the next step?

Same- 2 iPads for two pretty bummed out girls. My daughter had spent her birthday gift cards for skins and worlds. Any update on this issue would be great

Same problem on iPad. All daughters worlds, with new update, are gone. So hopeful that the problem is corrected soon. Thanks for the quick email response!

Hello all, we had the same issue a few days ago and I immediately reported it to Mojang support. This was the email I got in response:

***********
I apologize for the delayed response. We're currently dealing with a large backlog.

Our records show that you're not the original owner of this account.

The original owner has contacted us and we recovered the account for that user.

If you would like to purchase your own account, you can do so at http://www.minecraft.net/store
*********

Obviously this reply makes no sense to me. I purchased & downloaded the app to my iPad, purchased the coins via the Apple store and have never signed in to any account, Xbox live or otherwise. I provided support with copies of my receipts from Apple and will not be spending any more time & money on this game until it’s been resolved. Hoping for a quick solution to the problem as my son is extremely frustrated (as am I).

We are using an iPad Air version 11.2.6 and Minecraft version 1.2.14, although I see many people here are using all different devices so I’m guessing it’s not specific to the device we are using.

Adding to the chorus here.

Lost world templates on Minecraft PE when upgrading to 1.2.14, processed during regular updates on April 5th.

iPad 2nd gen, version 8.4 (12H143), IMEI 01 331200 175216 5.

We have had the same issue. Updated both my children's iPad minis and now all their world's are locked and their coins are at zero. I hope this bug is resolved soon.

Lost worlds, skins, texture packs, mash up packs, and coins when upgrading to 1.2.14 on April 5. Frustrating that a 10-year-old has spent his own money, only to lose his purchases. I hope that there will be refunds if the issue can't be resolved!!!

Our issue has previously been reported under ref : 32076. The issue is with an IPad mini 4 iOS version 11.3 and purchases from the store are paid for via my Apple account. This issue began with the 1.2.13 Minecraft update but has continued now we have the 1.2.14 update.

Could we get an update on this issue. It's been 6 days since this was reported.

Thank you for your patience, and once again sorry for the inconvenience caused. We are working hard to get a fix out for this as quickly as possible, and will let you know when the update is ready.

Can you estimate the duration?
That would us make so much more patiently 😉

Having the same issue on all of our devices.

iOS 10.3.3 iPad mini 4 and iPhone 6

Having the same problem on all og our devices. We have no accsess to the new worlds and all the golden coins are gone.

Not logged into Xbox live, only using Apple with iPad. Happened with update. Thanks!

Apple iPad, happened with update. Coins, skin packs, worlds, and mash-ups missing/locked. Thanks.

Exactly - lost all texture/worlds and coins!!!!!! Minecraft is requiring to buy them again to play them. How are you going to correct this!!

Same issue here - we aren’t connected to Xbox Live, just on her iPad. Daughter has lost all of her purchases and stored coins, please help!

My two kid have found the same on two 1st gen ipad minis, running latest iOS 9 version (last supported for these models). No xbox live just coins purchases via Apple store - all free Christmas and purchased content is locked same as everyone here after update to latest Minecraft PE version. So definitely not caused by an iOS update.

There is an update that is rolling out now, please note it can take a few hours to reach everyone.

This update is only for iOS players. This fixes the bug that caused players to not be able to see their purchased Minecoins and locked other content purchased previously. We apologise for any inconvenience this bug caused and we thank you for your patience.

Thank you!

Include me on the list - my son's iPad Air 2 running Minecraft PE 1.2.14 lost all of his minecoins and previously purchased templates. Looking forward to 1.2.15, assuming it does actually fix the issue.

Hmm. Updated to 1.2.15. Purchased worlds still locked.

After the update, can you try using the restore purchases option?

I don’t have the iPad with me at the moment but as soon as I do, I will.

My son has tried his account with 1.2.15 - purchases and remaining coins have NOT been restored after restoring purchases. We'll keep waiting.

Purchased and remaining coins still have not been restored to my son’s account either.

Reopening the ticket based on the comments above.

Could you confirm which version number you are using please? (The version with the fix should be 1.2.15.01) Also, it might be worth restarting your device to see if that helps.

I am having the same issue. All the items we received back at Christmas is now locked. I also purchased a world "Rising Sun" which is in my storage but when i try to open it, it tells me i have to purchase it. My skins and texture pack i purchased is also locked. I also had coins in my bank that have disappeared. i am version v1.2.15 iphone 6s plus.

Have installed update 1.2.15 but purchased worlds etc still not there and coins still at 0. Have tried the restore purchases button but nothing changes. Already have the free “Legacy skin pack” but this hasn’t helped either. Am going to have one very upset 10 year old when she comes home from school.
Have just restarted the device but this also does not work.

Just a quick reminder from the changelog:

If you still have missing content, please be aware that some accounts require further processing on the server side and it may just take more time for your purchases to be shown. "Purchasing" the FREE "Legacy Skin Pack" in the Store may help make the process of restoring purchases faster. We apologize for any inconvenience this bug caused and we thank you for your patience.

I just installed update 1.2.15. I clicked on restore and the message: "Restoring, your purchases" appears momentarily and disappears. Nothing is restored.

Installed the 1.2.15 update, however nothing is being restored.

The only version available to get from the iTunes store is 1.2.15
I don't see a newer beyond that: 1.2.15.01.
Tried the "Purchasing the FREE Legacy Skin Pack". Restore Purchases. Rebooting the ipad. (several times)

Same here. We also updated to 1.2.15. Unfortunately with no success. We are not able to get back the purchases

@Mega_Spud
I was able to check my daughter’s iPad-
Since I was fully refunded by Apple yesterday, pressing “Restore Purchases” was a null and void. I attempted to purchase from the store as usual but it was not allowing me to complete purchase because it was unable to connect to the store but I checked my wifi connection and it was up and running. I restarted the iPad and tried again but I was still unable to begin transaction. I then decided to make a Xbox live acct to sign in. I made a new Microsoft email created a new gamertag-signed in- then finally, I was able to re-purchase coins to download Adventure Time Mash-up. So far, it’s working; however, I am not to please that we HAVE to sign into Xbox live in order to purchase.

Purchased Fall Out Mash up via IOS yesterday. Logged in today and mash up pack is gone. In a world that was already created using the 'Fall Out Texture Pack', the texture pack was gone and in place was the standard Minecraft texture pack. The purchased Mash Up shows up as 'locked'/never purchased. I'm assuming this is the same issue tracking in this current bug. Purchase was confirmed by Apple marked as of yesterday, so it was a valid purchase. Please advise

Hi, my sons are using Minecraft PE for iPad (both on version 11.3) with iOS. They've been experiencing the same issue everyone else has: all coins and purchases gone! We haven't reported it previously, but been following this issue. Just then we installed the update 1.2.15 and it didn't fix the issue, even with 'purchasing' the free legacy pack. Please keep working on a fix. While we were waiting for the 1.2.15 update to finish my 9-year old said "I can love Minecraft again!". It was heart-breaking (if a little melodramatic).

My sone on iPad 2 has lost his coins - 360 - after purchase of Cloud Jumper which closed and will not reopen having swallowed his coins. He , therefore we are not at all happy. It seems that Mojang is happy to take money off children and not provide a working product then refuses to refund the costs. This is rubbish service!!

With the 1.21.15 update I wasn't able to make any new purchases unless I logged into Xbox Live. It wouldn't let me purchase the free legacy skin pack. It just said to check my internet connection. Never asked for an Apple ID. I restarted everything. When I logged into Xbox I could make new purchases and it asked for my Apple ID.

I've lost a few purchases and coins that were made using only the Apple ID (logged out of Xbox Live). I tried to restore while logged out of Xbox Live and also while logged in. Nothing has restored yet.

Update fixed one daughters issue but not the others. She is still missing all coins and locked out of worlds.

My son and daughter each have minecraft PE on an IPad Air (2 IPads). Last week they were each prompted to install the update, and like others on this list, both of them lost all of the worlds and skins they had purchased as well as all of the coins that had stored. We don't use Xbox. They are both very upset, and I am reluctant to buy new worlds or skins for them because I can't be sure they will remain. I know Minecraft indicates they are looking for a fix, but how will we know when the fix is available? Is there at least a way to get all of the coins back (The ones that were used to make purchases as well as those that weren't yet used)? This problem is obviously pretty widespread, and it is particularly disturbing that user money has been lost. Please help.

Thanks for your urgent attention on this. Happy to keep trying fixes. We did not have XBox Live accounts for the kids before. Now we have created those accounts, and both iPads are now logged in. Unfortunately, 1.2.15 did not solve the problem for us.

One iPad had updated to 1.2.15 automatically. Coins were at 20 (seems low!) and worlds were still locked because packs weren't there. Tried Restore purchases. No luck. Tried "buying" the free pack. No luck. Tried reboot. No luck.

Other iPad had not updated automatically from 1.2.14. Updated it to 1.2.15 through App Store. Coins still at 0 and worlds were still locked because packs weren't there. Tried Restore purchases. No luck. Tried "buying" the free pack. No luck. Tried reboot. No luck. Tried Restore purchases again. No luck.

The release notes imply that something might need to be updated on the server. I'll check again tomorrow to see whether anything happened in the background.

Hi same experience for us , tried the update to 1.2.15 and nothing happened, skin packs still locked ,coins still missing, and we could not purchase the “free” legacy pack

I add my voice to everyone else: upgraded to 1.12.15 and my purchases are still locked.

We have also had the same issue updating to version 1.2.15

Still have the same issue after the update, and when we try to purchase the free legacy pack we get a generic “something has gone wrong, are you sure you’re connected to the internet?” message.

I know you’re trying your best here, but it’s been days and my child is (and I’m sure other are) very upset. This is her favorite thing to do and she’s devastated her worlds can’t be accessed...

Sorry this is still going on. Even though the 1.2.15 update went out, apparently there is still some processing to be done to restore everyone's purchases. We are working on this to get everything back to how it should be though!

Hi, I can confirm that this is not resolved yet.
My son is still missing all purchases and remaining coins after updating to 1.2.15.
thanks for your efforts / your support!

best

*r

Hi there, since the update, my son is missing all the worlds he has purchased since playing minecraft. (City Life, Whiterock Castle, Halloween Mashup, etc)

The restore button has no effect

Thanks.

*UPDATE* The update to 1.2.15 has had no effect, all my sons purchases are still missing.

Thanks for your efforts.

Also no effect- all the purchases on the iPad are still missing

All of my in house purchases that my niece made are gone. She spend a lot of money on this game and they are all gone! The purchased worlds and textures and whatever she made. I hate for her to lose everything she worked hard on. Minecraft pocket edition, please help/fix soon she is very upset 😡

Still no change update didn’t bring back the purchases!

@Stephanie D The changelog states "If you still have missing content, please be aware that some accounts require further processing on the server side and it may just take more time for your purchases to be shown. "Purchasing" the FREE "Legacy Skin Pack" in the Store may help make the process of restoring purchases faster. We apologize for any inconvenience this bug caused and we thank you for your patience."

Hotfux Update has no effect on ios, world are still locked and coins are missing

Still have this issue as well AND any attempt to repurchase or purchase new content stimulates a dialogue error that says I need to check my internet connection- no other apps or video streaming are having issues so I know it is isolated to Minecraft: very angry child that lost all his content.

Legacy purchase is a nonstarter as a new bug seems to be affecting connection to the store servers. This update has done more damage than good.

what is the latest please?
We have an 1pad mini, updated yet again to 1.2.15 and still nothing.

Please contact me with what is going on. Thank you.

Same here
Upgraded to 1.2.15 and all coins are gone.
Mine is on I Pad and not logged onto Xbox
When try to get the free pack, just showed me “check my internet connection”.
Please provide an upadate and restore asap. Thanks

We are also experiencing the same issue after "upgrade" to 1.2.15 on an iPad Mini: coin went to zero and skins locked. Initially, it was just a couple of skin packs, but Xbox customer support advised us to delete and reinstall the app. After that, all purchases are locked.The Restore Purchases button and buying the free pack does nothing.

We are still having the same issue. My son wakes up to talk about everything that he lost. Is there any idea on how this might be fixed or when?

The 1.2.15 update did nothing to resolve the problem for either of my sons, on both an iPad 3 and an iPad 4. Coins are still at 0 and all purchased content still locked. Getting frustrated over this issue.

Trying to resolve this issue on the advice of Xbox Support resulted in a complete loss of all my son's data. Do NOT contact them or believe what they tell you.

I searched the Mojang support site for "coins disappeared" and got this page: https://help.mojang.com/customer/portal/articles/2815078

It says:
"I bought coins but they are not showing up on my account. What do I do?

If the purchase is visible on your account when you log in to your account at account.microsoft.com, try restarting your device. Make sure that you are logged in to the same account that made the purchase. If you are still unable to see the coins you have purchased, contact ​Xbox Support."

I followed this advice and contacted Xbox Support. The technical support agent there told me to delete and reinstall the Minecraft app and that would resolve the issue. I asked if that would result in any data loss. He assured me it would not. I went to delete the app and saw the iOS warning that deleting it would delete all of its data. I asked again if deleting the app could cause loss of data, and the representative very confidently stated again there was no chance of losing anything.

So, I deleted the app, and now after chatting with another XBox rep for an hour and researching online, it appears that all of the worlds that my sons have spent hundreds of hours building on the device are gone. (iCloud backup was not enabled on the device.) He is devastated.

It is bad customer service for Mojang to refer it customers to the parent company's support if that service does not have enough knowledge to offer good advice. It is shameless negligence to do so when XBox support provides incorrect instructions about issues that could lead to devastating data loss assertively and without equivocation.

The .15 update has not resolved the original issue logged. Please can you update us on where you are currently with trying to fix this? I don’t mind even being told another week just some communication would be good. Thanks

Same issue as everyone else. Both kids lost all coins and are locked out of worlds with templates they already purchased. They also lost all of the worlds from the 12 Days of free presents over the holidays that were given including Hollydale among others. Hard earned allowance and chore money went to purchase their worlds and skin packs. We are not logged into Xbox. They play on iPads. They are very upset, but patiently waiting for a resolution.

Same issue as everyone else. Lost coins, worlds and packs for Minecraft PE. I believe all were purchase through App Store for iOS. My son asks about it several times per day. Hopefully all previous purchases can be restored soon. Just installed the most recent update and no fix yet. Please add us to the list to check after the update. Thank you!

Please add me to the list AGAIN of folks whose kids have lost or is locked out of their Minecraft worlds. We updated to .15 version for iOS (iPad), we redid the purchase, etc. but to no avail. Not trying to put the screws on, but I will say that my child, who is on the spectrum, is trying their best to remain patient. Minecraft has been one of the best things for her, it has helped her make friends, and feel on par with her peers, and now it's gone. I would hate to have to completely get rid of the game because it can't get fixed, she'll be crushed.

Both of my granddaughters purchases have not been replaced. They have iPad minis.

Can you please post any updates? This has gone on so long. Thanks!

This issue is still actively being worked on. Please hang tight. They are working to get this fixed as soon as possible.

Purchasing free content as mentioned on https://feedback.minecraft.net/knowledgebase/articles/1851109-minecraft-1-2-15-ios-only can help along this process.

Possibly there can be some temporary downtime / interruptions of the store during this process.

Apologies on behalf of the Minecraft team for the inconvenience.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

Tried purchasing frre content and couldn’t. Thank you for update. My child is is growing impatient.

Thank you for your patience everyone. The 1.2.15 update for iOS was put in place to fix the underlying issue with purchases going missing, but there is ongoing work to restore everyone's accounts to where they should be. We are working on this as a top priority, and will keep you updated with any news. Sorry for the inconvenience caused.

Sorry ... for us!
No effect by updating to 1.2.15.

No effect for my daughter either, the 1.2.15 update did not restore her purchases nor did the suggested purchase of free content.

nothing for my son either....all his worlds as you all know are unavailable

Hi folks! We are hoping to get out another update in the next day or so. Thank you so much for your patience and we are working hard to get everyone's accounts fixed on the backend. We are also putting steps in place to ensure that this never happens again. After the next update, if you are still not credited, go ahead and just email me directly at helenzy @ microsoft.com and I will see what I can do personally to assist you. Once again, our sincerest apologies.

Also - Darren Cambridge - I have internally emailed the head of Xbox Live Support to tell him about what happened to you so the person who told you this can be given the proper information & all support agents can be reminded of how to handle iOS.

I updated both iPads to 1.2.15. Didn't fix it.

underlined text
I’m also having the same problem... I updated Minecraft PE and now my purchases have disappeared so that I can’t access my worlds any more. It is very frustrating. Hopefully this will sorted soon. Happy to send through invoice/receipt details if needed.

I have this problem but on Android.
Version installed is 1.2.13.54
I don't see a bug fix verison 1.2.15 for Android, and wanted to made you aware that this problem also affects Android devices.

Echoing above comments.
After my son upgraded Minecraft PE on his iPad mini, all previously purchased worlds are locked and he has zero coins left.

I take some comfort in knowing we’re not the only ones with this issue. My kids upgraded their pocket minecraft and lost all previous purchases and coins. It’s been a few weeks and they’re still so disappointed. We’ve had one item refunded by iTunes but not all of them.

I have updated version 1.2.11 on my iPad recently , but found that all maps which I purchased from apps store were lost. How can I recovered them ? Pls advise.

Same issue... All purchased worlds and templates have been locked and say that they need to be repurchased. Also, coins are now set to zero. Looking forward to the hot fix. My 9 year old paid for all of this with his own money so he’s not feeling too great at the moment...

It's been a few days since a new release was promoted. Any update on when this new release will be out?

I’ve also experienced this same issue and unfortunately haven’t seen a fix in over a week.

My 8 year old son experienced the same thing. He is crushed because all his skins/packs/worlds he has purchased over the past several months are now locked. He used his own money to download them and he has been in tears out of frusteration. I have no answers for him. Will this be an automatic fix or do I need to contact someone specifically with every item that is now locked so that it can be restored?
Thank you

Even after the new update, the issue still has not been fixed. My mash-up packs still have not been returned.

Yes. The problem is still there. This is getting slightly more frustrating.

Have just installed update 1.2.16 but the issue still hasn’t been resolved for either the coins or the purchased items. None have been restored. I have tried all the workarounds previously suggested in this comment string but none work. Gutted.

I reported it to Apple and got credit back for all my worlds and skin packs that were effected. $70+

Tried 1.2.16, still nothing restored ( worlds or coins ).

-R

I got notification over 24 hours ago that the issue had SUPPOSEDLY been resolved & it would take a "few hours" for all purchases to be restored. However, NOTHING has been restored. I am beyond frustrated that all of these skins, worlds, coins, etc. that I purchased cannot be used, and it was all just a waste of money. I have tried numerous times to download the legacy skin pack and it is USELESS. I have tried "restore purchases" and even though I'm told that my purchases have been restored, they aren't. I was patient for the first 2 weeks of this, but now I am running out of patience. I cannot be refunded through iTunes because the purchases were from too long ago, so I surely hope that if you can't resolve this problem you will be refunding me in the for, of mine coins so I can restore all of my purchases. It seems as though every few days somebody comes on here and says the problem is resolved and it's still rolling out, but I am starting to wonder if that is actually the case because everybody on here seems to still have the same problems. This problem needs to be fixed, and it needs to be fixed properly. And please, don't say that installing the newest update or "buying" a free skin pack will fix it, unless it is actually going to fix it!!!

Can we please get an official response to what is happening? My child is asking every day when she’ll get her things back, and it’s difficult explaining why she can’t have it yet. And, to tell you the truth, it’s also difficult for me to understand. It’s been TWO WEEKS! We paid money for things that are gone, and are dealing with loved ones who are heartbroken they can’t access things they once had.

My child is also really upset that he cannot access all the worlds we’ve bought.
He’s spent hours building things and is so proud of them and now cannot access them.
How do we request a refund if this doesn’t get fixed?

I am also having the same problems on both my account using my xbox login (some purchases I made previously are now locked and require paying for again) and my itunes account that the children use, which had quite a lot of coins and purchases that have now all disappeared.

Needless to say the kids are not happy at all as it was their birthday money that they saved up to use to buy the coins and content and now it has all vanished and I don't know what to say to them as I have not idea where its all gone! 😞

How did you get 1.2.16? I’m at 1.2.15 and there are no updates for me? Although, since it does not work, it may not matter and I also do not want to tell my kids there is a fix only to find out it does not work. Nevertheless, please let me know how to get the 1.2.16 version

This happened to my two kids about 2 weeks ago. Both have it on iPads. Then about a week ago my sons one got fixed and started working again with all the packs and realms but my daughters did not.

It was around the time they were saying it was fixed but would take sometime to update everyone’s details. However since then it has gone quiet and my daughters ones still don’t work.

They must have done something because my sons machine got fixed so not sure why only that one

Dear all,
even Release 1.2.16 does not fix the issue for my son.
Can you pls provide a timeline when this finally will be resolved?
thanks again
*r

I just emailed Helen because the newest update did not restore anything. Wondering if anyone had success and any suggestions you might have? Thanks!

I emailed Matt Booty, head of Microsoft Studio, on April 16th. Here is what he said: "Hi Dave. I’m very sorry you are experiencing problems with the Marketplace. As you are aware, there was a bug introduced last week on iOS that caused some players to end up in a bad state and their purchases would not show up. I want to make it clear that we take commerce very seriously and understand that when commerce doesn't work, it’s trust breaking. We shipped an update on iOS on Thursday that fixes the root issues so no more players should get in this state. We are running a back-end script to fix up players that got in this bad state, but there are several ways an account can be missing entitlements. We have addressed the most common case, but we are working around the clock to address all cases. One thing you can try that can help is to go purchase a free piece of content from the store. Purple Parrot Party Palace is free and the first item in the feature row right now if you don’t already own it. We are also shipping a 1.2.16 release shortly that will provide additional telemetry to help fix up any users that are still in a bad state. If your account isn’t fixed by purchasing a free piece of content please contact [email protected], our community manager and she will personally make sure your account is fixed correctly. We apologize for this inconvenience."
I have updated Minecraft to version 1.2.16 but paid content is still locked! I am asking everyone to get on twitter and use the hashtag #FixMinecraft to raise awareness of this continuing problem. Summarize your frustration!
_

Well, when I get home I'll try this next fix and see if it actually works. Not that I'm holding out even half a hope as none of the others (including downloading free worlds have). If it doesn't work, I think I'm going to write Apple/iTunes to request the removal of the Minecraft app for purchase for the time being. It's bad enough thousands, if not hundreds of thousands of people are probably affected, it would only be good practice to prevent more unsuspecting customers to get mired in this mess as we all have.

Thanks for sharing! I'm wondering if anyone else is having this problem… We of course, like everyone, have lost everything. However, with the new fix, it would not let me restore and I had to reinstall the game. In turn, I had to BUY the entire game again!!!! It didn't show the app was ever purchased! Are you kidding me????? I have emailed Helen twice today... This is NOT fixed!!!!!

So at what point do they admit this will not be fixed and just offer refunds for the money we and our kids spent on this game

I updated both my kids iPads to 1.2.16 and tried the usual "fixes". Downloaded free content and tried restoring purchases but still no coins or purchased content is available. My kids keep asking when they will get their stuff back and I'm getting tired of saying "hopefully soon".

Same with us, updated on my sons iPad and still nothing.

I find it disgusting that this is happening. My ten year old spent all her money on Minecraft purchases and lost them all. Minecraft needs to fix this, or perhaps a class action should be brought. They are taking advantage of young children.

This update to 1.2.16 was needless.
When a bug happens where purchases were lost, such an issue has an higher priority as some new game play ...
I'm a professional software developer and I do not understand why this issue cannot be resolved and has less prio than that game stuff you deployed - not only from a professional view, but also from a father's ...

My 6 year old son is missing this game so much.
We buy him coins as rewards and now he’s left with zero coins and all the stuff he’s purchased previously is inaccessible.
I’m quite shocked that this is going on for as long as it has.
It’s not like this is a free game, people have paid for this app (in my case on iPad), paid for countless coins, offer at £6 a pop to get anything that my son is desperate for and now it’s all gone!
The mineraft brand is so huge that I’m surprised you don’t seem to have the resources to fix it!

Go on twitter and use the #FixMinecraft hashtag. See my posts here:
https://twitter.com/ITWorkz_Schoey/status/985908966944395265

After the last hotfix, the credits are still gone and the worlds are locked on my Sons ipad. What are the next steps in this case Mojang support?

Ok, I'm back to say I tried the .16 update, and I got the free Purple pack and it didn't work. Nothing has changed. The Purple pack didn't even show up.
Zilch. Nil, Nada, BIG.FAT.ZERO
So...
(added: I also tried a commenter's suggestion to restore, but we don't have an Xbox or Microsoft account, and there wasn't a place to enter the iTunes/Apps info as suggested. So yeah, big fat nothing. My daughter is being very patient, seeing that this is so much of her (autistic) life we're talking about. I don't usually share this type of personal info freely, but it highlights how important it is to get this fix asap.)

ok, i think i know a fix 😃
(edit)ok the possible problem is you are NOT logged in to an xbox/microsoft account.
dont worry just click sign in or in your case "anmelden"
step 1: go to the minecraft store and make sure you are logged in with a microsoft account that has your stuff and coins
step 2:go to the +(plus) sign next to your minecoins then tap restore purchases
step 3: enter your apple id password(dont comment it here!) so the apple store knows it is you and hit done!
step 4(getting really close!)go the packs you downloaded and download them and world that are locked should get unlocked!
step 5:enjoy!!! 🙂

@Pikachu Squirtle: that is not funny.

It has to be enough buying stuff at iTunes and the minecraft builtin store as before this issue.
I do not want any XBOX-Account for my son and I do not want to be forced to create one account, so thats easier for Mojang to fix the bug by doing less or nothing.

Sorry guys of Mojang: but the bug is more annoying the longer it lasts to solve. It seems a little bit, your provided bugfixes are banana bugfixes matures at the customer ... 🙂

I also thought about the XBOX angle Mr Squirltle suggested. I logged on to my account guess what? All my re-purchased content was locked and I had zero coins. Even the "free" stuff was locked. At that point I logged off not wanting to go further down the "rabbit hole".
This issue is incredibly important to 1000's of Minecraft users most of who are children. This, to me, is not a "gamer" issue! It is more than that. Minecraft gives control to the user because it is a not linear or predefined story line. That is why children like it so much. They decide the outcome on their own. This is particularly important for those on the Autism spectrum. Now excess of anything is never good but when you are locked out of your own accomplishments it is extremely frustrating. And the younger the child the more difficult it becomes for parents to explain what is going on. Especially when you are the "fixer"!

Mojang you are failing on this issue!

I've written to Apple asking them to suspend the Minecraft app for sale in their Apps Store. Here's what I wrote, in case anyone is interested, until a TRUE fix is created, I encourage others to add their voice to Apple (and Xbox and wherever else Minecraft can be purchased):
I am requesting that the Minecraft app be suspended for sale in the Apps store. There's a HUGE bug on their end -purchased worlds are locked, and coins go missing (zero balance). This problem has been on-going for over two weeks and each update and fix offered does nothing to restore or resolve. It'd be irresponsible for Apple to allow new purchasers to get mired in this enormous mess. Thank you.

So done with this.

I've been waiting patiently as well... but in the meantime, I'm not letting Apple/Minecraft keep my money. I contacted Apple regarding both of my kids accounts and got credit back for all the locked worlds and skins. One account credit was $70+

Thanks to all of you for trying to help with this! I finally was able to get all my daughters worlds back!!! Yeah! The down side is everything she built is gone and I had to re-download every world and skins individually. Ugh! She had purchased a LOT! It took all morning. I emailed Helen and she responded quickly, to let me know that I have to contact Apple for the cost to re-download the game itself. So I ask... what is the compensation to all these kiddos going to be???

How is Minecraft determining who gets fixed? My to daughters are still locked out. If they are going to lose what they are working on now, to replace what was lost, it is almost as bad. The .16 hot fix did nothing for us.

How IS Minecraft deciding who gets the hotfix? We are still locked out. My boys (9 & 5) have been super patient, but if everything built is gone even after a proper hotfix, I think the words Minecraft and Mojang may be mud forever more in this household, which would be really disappointing. I agree with Tammy, what compensation will these kids get?? They are heart-broken.

Am I being petty and nit-picking in that I feel like we shouldn't have to go to Apple (or Xbox or elsewhere) to discuss the cost to re-download? It's a Mojang issue, and not technically an Apple issue so while I paid through Apple, Mojang should be doing the work on their end to discuss the cost of re-downloading with Apple. In this current scenario we have to work with TWO different places to get re-downloaded (without the earlier builds to boot!). Obviously I'll do what I can to get my daughter her Minecraft back, but this is ridiculous having to now work with two different companies over one company's problem. I'm still waiting to hear back from Helen, so I'll wait to see what she has to say too. I'm curious to read if anyone else has gotten their fix, and how it went.

My grandson has the same issue. Please add his name to your hot fix list. Thank you .... Papa. (User name is Rhombus123)

sorry guys 😞 those are the only fixes i know 😞
i had the same bug but THE ONLY FIX MAYBE if before the update you had an xbox account(posibly dont need gold im not sure)
and chose to back up your stuff to xbox live
sorry for all the kids who dont have xbox
but i did choose back-up
(edit) my stuff is ok as i managed to back up i dont need the store update

Hi,
in reference to: "Helen Zbihlyj added a comment - 07/Apr/18 1:58 AM" on MISSING PURCHASES

We still have the issue with missing purchases on iOS (ver. 11), however coins remained the same. We are now playing on Minecraft ver. 1.2.16 but it happened on a previous version (which?).
Missing worlds: Hellstone Keep, Lapis Lagoon - water park. Games created in these worlds are locked.
Game tag: Jena Bloom.

If you cannot fix the bug for such a long time please at least restore the money in order to buy the missing world again.

Thanks

This is getting absurd. Helen hasn't responded to my email nor have I seen anything on this forum from Mojang for 4 days. It's been a problem for over two weeks and still no resolution for us nor most people it seems.

My daughter purchased Juliet's manor Friday 20 April, disappeared next day along with remainder of her minecoins. Using Android on Amazon fire. Is there a fix yet?

I think at this point, the right thing to do for Mojang would be to credit users with minecoins so we can all buy again those worlds/packs/skins that are missing.

We are still working on fixing this issue. Many users have had their accounts restored, but the team are still working through the list to get everyone back to where they should be. Thank you for your patience, I understand this is incredibly frustrating for everyone affected.

How do we verify we (our children) are on the list?

🙂 Very good question, Jeff!

Same- the city life world was lost---as with all others. so we bought it again and the next day it was gone with all his coins. My son keep asking me is it fixed he loves this game and is so upset

We have had the same issue. My daughter’s purchases were restored on her iPad, but my son still doesn’t have his coins and worlds back. We even added the Legacy Skin pack, but that did not help. Mojang told me to contact Apple regarding the purchases, but this is clearly a problem that Mojang needs to resolve.

This is beyond ridiculous. What is the verbiage and who are you all contacting at Apple to get a refund ? Please let me know.

Also, Can someone from Mojang please provide a status update? This is sad that my kid STILL wants to give more money to you guys to TRY and buy new worlds and content.

Your company should be ashamed of itself.

Thanks,
Pete

Yes, I second that, what is the verbiage everyone is using to get Apple to be able to redownload without paying again? Because this is the response I received from Apple when I wrote in about trying the redownload (I wanted to make sure I wasn't going to get charged again). It was a joke, they told me to contact the developer. The developer is currently telling us to contact Apple, amazing:

Thanks for contacting us.

I understand that you are experiencing quality issues with the app, “Minecraft” due to which you are unable to access the previous in-app purchases. Let me look into this for you.

For this issue, please contact the app’s developer directly, they may have more specific troubleshooting steps for their app. Use this link to contact the app’s developer:

http://help.mojang.com

Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products.

I am sure that the app developer will be able to assist you further with this concern. Have a good day!

Thanks,

Ganesh
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww

@mojang: what is the official status ?
my son spent almost all money from birthday for purchasing worlds for minecraft. He build a lot in the worlds.

So Mojang: what is the answer for all the parents and kids here?

How to get the worlds back ? Without getting charged again, include keeping all the thing what the kids have build.
I am really really angry. Our son spent almost all his money for minecraft worlds, minecraft t-shirts and so on. He read every minecraft book available. He now is very very upset. What should all of us here do ? What shall we say our kids asking for their purchases again an again?

Hi! This also happened to my daughter. She lost the worlds and skins she bought. We will not spend another dime here until they are restored. We purchased items through apples App Store ORDER IDs
MLBBNMFWH5 & MLB9J99GSV

What we need is, due to the fact this has been going on for a few WEEKS now, is a flat refund of what we bought. I feel it is clear this will not be fixed and they are just talking until we just get fed up and move on. However when you involve our kids we will not go away

Hello! I do not want any of you to go away- in fact, we absolutely need to know if this issue isn't resolved for you so we can make it right. Please feel free to email me directly at helenzy @ microsoft.com and I will ask you for some information so we can get this resolved for you ASAP. I had some issues with some emails being sent to spam but I am now checking my spam folder every day and I check my email multiple times per day. Please let us help you resolve this. Due to security reasons, I can't have you post the information I need here and your safety & security is of the utmost importance to us.

So... has anyone gotten a fix, with all the worlds and coins restored... without having to pay up again?
It's gotten so quiet. I wrote an email, as requested, to Helen last week, but I have't heard back yet.

I also wrote Helen and gave the information she requested. Nothing restored yet.

I think it's better for them to tell me when it's restored, rather than me checking with my daughter and being disappointed more.

Hello Helen,
I have tried to email you regarding this issue at [email protected]. The email has bounced back undeliverable. Do you have another address?
I have two sons - both have lost their purchased Minecraft PE templates etc after updating (we are currently running 1.2.16 with the latest version of IOS).
I have tried restoring purchases in the store. It didn't work. Please let me know what's happening with this issue.
Thank you,
Adam

Sorry - just realised I misspelt your email address. I've resent.

Hi Helen
I have just forwarded my email to you after I had reported issue via email on 6 April. My son's coins are still showing zero. To be honest, I am considering contacting Apple directly to claim refund as dealing with an upset child for this long is simply not worth waiting!
Silvija

I have contacted Apple, who will do nothing. They said my only recourse (even though this is well over $100 in purchases) is to contact Mojang. I've opened a case to have it closed and moved here. I've emailed Helen and heard nothing back. And the purchases and coins are all still missing. No answers and no help.

I have finally had both my children’s games fixed.

I was in this forum pretty early in when this happened and my sons iPad was fixed within a couple of days but my daughters one only got fixed this weekend.

I was just wondering how everyone is getting on with this. Who has had it fixed and who hasn’t.

I have been in touch with Helen and sent her a screen shot if my CID and DID numbers. I think this is what they use to identify you. I would recommend sending the same screen shot to Helen and asking her to process yours.

You can find the Numbers by going into the Minecraft game. Then go to settings, then profile and then at the bottom of the page you’ll see the numbers.

I hoe this helps

I’ve also sent a screenshot of those numbers to helen.
I sent the screenshot almost a week ago but the worlds are still locked and coins haven’t reappeared.
I’m sure they’ve got loads to plough through so I’ll give it another week before chasing up. Just hoping it’s fixed before we go on holiday!

Please accept our apologies if you're still waiting for your purchases to be restored, we are trying to work through the list as quickly as possible. As mentioned you can email Helen directly, or you can also try getting touch by sending your details through the feedback site at https://feedback.minecraft.net/ - Choose the "Contact Us" option from the right hand column.

Hi Misty! You emailed me on Friday afternoon. I had a sick child and was out-of-the-office and this weekend I was volunteering for a charity event which is why I did not respond sooner. My apologies for not getting back to you until today. Silvja- I responded to you today and will continue to do so. 🙂 You are of course welcome to try to resolve this with Apple but in the meantime we will continue to work on your accounts.

I am doing my best to respond to everyone in a timely manner. Please remember that I am just one person and I am offering for folks to contact me directly because I genuinely care about the Minecraft community. I still have to do my regular daily work for my job even though I am making this my top priority. Thank you all so much for your patience and understanding. 🙂

Dear all,
just wanted to report that all purchases have been restored for us now.
Coins are also back.
Thanks everyone for their support and the hard work!

Top Job!!! 🙂

br

*rolf

Not true both iPads appear in zero and locked

@unknown Have you been in touch with your details already (either by emailing Helen or through the feedback site as mentioned)? If so, then you should see your purchases restored soon. If not, please get in touch directly so we can restore your account.

I have been in contact with Helen she asked me for the information in the settings to show what version I have. This was over a week ago. I emailed again and she said the engineers ran into trouble with it. So I am still waiting for any changes

My conversation with Helen was April 26. I don't have my daughter's purchases restored yet. It looks like Helen is alone in fixing these issues.

It took a while, but Helen did respond to my email after I gave her the info she needed to forward to the engineers. She said it would take a while before hearing back from them about when things would be restored. However, about a couple of weeks later, out of curiosity, I just went into my kid's minecraft and noticed all had been restored. The pipeline is long, Helen is servicing probably hundreds of people on her own, the engineers need to service them and by the time they tell Helen it's fixed, and by the time she's able to let each person know it's been fixed, while helping others troubleshoot their own issues... so you may want to check minecraft on your own periodically if you've handed over the info they need to look into a fix.

Re: 'Checking periodically'. It was April 4 when this situation happened. It's now May 10. Because my daughter loved her worlds so much, there's been so many 'periodic checks', that it had turned into a cycle of lost time and disappointments with my child. I asked Helen (April 26, after I gave my info) if she could tell me when she has completed the fix, so that the 'periodic cycle of disappointment' would not continue.

This has been difficult in our household too, especially since one child poured all his savings and time into the game and the other one didn't (and is, therefore, none the wiser). I know it's been a long time, but I really believe that Helen is doing all she can to make this right. What else can any of us do right now, but wait? ¯_(ツ)_/¯

Another sad little boy with this problem. Purchase of 10th May disappeared this morning upon charging the iPad. Outrageous that it's still affecting new purchases despite what latest update at the top of this thread. I have written to Helen and await a response. Minecraft have until about midweek before I contact iTunes for a refund.

same here. just happened today. I bought my daughter 2 worlds which also left some extra coins. she was able to play for 2 days then this morning she went to play and was very upset that both worlds are locked and the coins are gone. I've a requested a refund. I don't want to keep throwing money out the window if every time I spend it, the worlds relock and have to be repurchased. that's b.s. she is not logged in through Xbox. I purchased the app through Google play.

Minecraft iOS 1.2.16 and all my 6-year olds purchases using coins are gone and I have zero coins now. I have worlds that were created using packs that are no longer accessible in the list.

I do not have a Microsoft account.

Once again. For the second time. After I made more purchases. I have been locked out of them. The original purchases... HAVE NOT BEEN RESTORED. This is absolutely ridiculous. At this point for all this insanity. I want the problem fixed and I think myself and many others deserve if not full refunds then at least some sort of compensation. Because this is ridiculous. All I keep getting is the run around from Mojang support and others involved. I’m sorry if you have many with this problem. But a company that serves a product to this many people should have the resources to handle a crisis. Because this is just ridiculous. It’s awful customer service. I just can’t even fathom why this is still an issue. I’d love to actually hear back from someone for once. Because I’m at my wits end. I’ve lost well over 150 dollars in purchases now. And that is not okay.

We’ve followed this issue on this page, we’ve contacted Helen, now we’ve installed the version 1.4, but my son still can’t access his purchases!!!
He seems to like the new under water functionality, but he’s really upset with not being able to use the things he purchased through the App. He wants his money back!!!

We're still working our way through everyone's accounts to make sure everything is put back to where it should be - however you might want to get in touch with Mojang Customer Support directly.

With the last update ALL of our worlds and skin packs have unlocked and are working! Thank you!!

Here also. Since last update everything is fine 🙂 Our son is happy. Thank you.

upgraded to 1.3.something, then to 1.4.3 and still the purchases aren't there. I guess Mojang must have one person in a room punching cards into a mainframe to "restore previous purchases" that have been missing for months.

@unknown - If you're still missing purchases after the 1.4.3.0 update, please get in touch with Mojang Customer Support.