Hi,
Since the lastest update, on the 29th Oct 2019, the game loads up the Mojang screen then comes the white screen then back to the home screen.
The issue has been mentioned numerous times here but it appears that no one from Mojang has seen it: https://www.product-reviews.net/down/minecraft-pe-app-problems/
Can someone from the support team please look into this issue and formulate a resolution as the app has not worked since the last update as mentioned above.
Looking forward to your response.
Regards,
Andrew
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No, we're using an iPad with iOS
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I us ipad
[Mojang] Mega_Spud (Jay)
Thank you for your report!
We're actually already tracking this issue at MCPE-54465, so we will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated. Please note - we released a hotfix for iOS only (1.13.2) which has resolved the issue for many players - if you are still affected, could you please add a comment with your device details?
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
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Yes thanks - update 1.13.2 has resolved my issue for now.
Are you on the switch? Because this is an issue we now reported directly to Mojang, after extensive technical assistance from Nintendo trying to fix it. Our tv screen freezes and goes to black on start, won’t load. Then goes white. We can’t play the game at all now! This is after update 1.13.2 for switch. We’ve been working with Nintendo since October!