I purchased the coins to buy the Frozen mash up pack, clicked purchase, and the pack downloaded. But then, when I go to try using it, it is locked. In the marketplace it still shows the price, and when I press X to buy coins it says “It looks like we didn’t finish things last time. Let’s complete your purchase now” I press OK and it says “We were unable to connect to the app store. Maybe sign in to the app store or try checking your internet connection.” My connection isn’t the problem. I’ve restarted the game, and restarted my Xbox. Neither helps.
Comments 2
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However, as this may be an issue with your account or billing, you will need to contact Mojang Customer Support directly, as we cannot assist with account related issues here at the bug tracker. Thank you for your patience and understanding.
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I resolved this bug by logging out of my account on Xbox and logging back in, then clicking “Save to microsoft account”