My daughter has been playing Minecraft on her HUDL tablet for ages, however she has just started getting an error message about being unable to validate the licence.
As she's a child and has no purchasing set up, I bought the app and downloaded it onto the HUDL and she used to be able to play it.
I installed Family Link to help manage her tablet, and have a Google Family account.
I can open an run Minecraft on her HUDL under my ID, without getting the error. But I don't want to play it!
The problem seems to be the different accounts used to purchase and use the app.
I don't want her being able to purchase apps, or have to buy it again.
I'm struggling to work out how she can continue to play the game?
I appreciate similar bugs have been reported, but I can't align the email addresses so am stuck.
It would seem I need the licence check to look at the family library or to somehow transfer the purchase to her id?
Thank you for your report!
Issues such as these are often due to a temporary service outage, and should be back up and working again soon. Please keep an eye out for messages from @MojangStatus on twitter for the latest status updates.
For any issues with your specific account or billing, you will need to contact Minecraft Customer Support directly, who will be able to advise you individually.
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