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MCPE-58633

I can't download Minecraft Bedrock from PlayStation Store. A message appears that says "Minecraft already belongs to you"

I can't download Minecraft Bedrock from PlayStation Store. A message appears that says "Minecraft already belongs to you". I only have the trial version of the old Minecraft (Minecraft: PlayStation 4 Edition) installed before the new Minecraft came out. I don't know why I can't download it. Is it a bug? 

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[Mojang] Mega_Spud (Jay)

Have you tried uninstalling and reinstalling the game? (Please make sure you back up any world saves that you do not wish to lose first.)

ikergomgom

I already had Minecraft Playstation 4 Edition Trial uninstalled. But I can't buy the new Minecraft or download the trial version.

migrated

 

GERMAN (Original):

hast du die demo denn ich kann Minecraft auch nicht kaufen da ich die demo besitze von früher jetzt steht da das ich Minecraft schon besitze doch ich habe nie Minecraft für PS4 gekauft 

 

English (Google translate):

Do you have the demo because I can not buy Minecraft synonymous because I own the demo of yesteryear now that I already own Minecraft but I have never bought Minecraft for PS4

ikergomgom

New Minecraft already works for me, so this is fixed, but if I want to buy the complete version (unlock Minecraft) it says the same (it belongs to you)

[Mojang] Mega_Spud (Jay)

Thank you for your report!
However, this issue has been temporarily resolved as Awaiting Response

Is this still an issue in the latest version?

If it is, please be sure to include steps to reproduce the problem:

Steps to Reproduce:
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2.
3.

Observed Results:
(Briefly describe what happens)

Expected Results:
(Briefly describe what should happen)

If your ticket does not look like the example given here, then it's likely to be closed as incomplete.

This ticket will automatically reopen when you reply.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

[Mojang] Mega_Spud (Jay)

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

ikergomgom

(Unassigned)

Unconfirmed

PlayStation

1.14.0

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