I was excited to hear about cross platform and the new update added to ps4 a few days ago.
Disappointingly im unable to join my ps4 friends or have my ps4 friends join me which has effectively rendered the game useless to me now.
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[Mod] Umija5895M
Thank you for your report!
We're tracking this issue under MCPE-58587 so I've requested this report be resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Same thing is happening to me. I got the game so that my boyfriend and I could play together and we can't connect at all on PS4.