Well when I updated the game on my phone all my purchased items were gone, but I only realized after I had bought more coins when I went to the store I didn't have my skins I had bought before.
When I go back to the account to see the old and new items
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I have the same issue. Every since they added PS4/Bee update Iโm missing all my marketplace purchases on every platform. Some how my account was corrupted and Iโm now missing hundred dollars worth of content. My stuff has been gone since middle of December. I will not play Minecraft or spend any more money until my content is returned to me. I have sent a support ticket in a month ago and I still havenโt heard back from them.