mojira.dev
MCPE-60470

failed to load purchased items in marketplace

Well when I updated the game on my phone all my purchased items were gone, but I only realized after I had bought more coins when I went to the store I didn't have my skins I had bought before.
When I go back to the account to see the old and new items

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I have the same issue. Every since they added PS4/Bee update Iโ€™m missing all my marketplace purchases on every platform. Some how my account was corrupted and Iโ€™m now missing hundred dollars worth of content. My stuff has been gone since middle of December. I will not play Minecraft or spend any more money until my content is returned to me. I have sent a support ticket in a month ago and I still havenโ€™t heard back from them.

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Joรฃo Vitor Borges da Silva

(Unassigned)

Unconfirmed

iOS

iPhone 8plus iOS 13.3

1.14.1 Hotfix

Retrieved