[MCPE-60612] I can't redeem my Minecraft code: Windows 10

Hi! I have a problem for months with the code of "Minecraft: Windows 10 Edition", what happens is that I can't redeem it today because it says I have to wait longer to get the code I need, I need help to get my code...

I have sent emails to help me, but nothing has come to me during these months... I would like my error solved.

1) Support Quest is: 131535

2) Support Quest is: 140373

3) Support Quest is: 152632

PD: I have Minecraft: Java Edition since 2015

Linked issues

duplicates 1

WEB-1690 Windows 10 Edition code cannot be redeemed Resolved

Attachments

Comments 4

Auldrick 2019-12-29T17:36:22Z

Thank you for your report!
We're already tracking this issue at WEB-1690, so I will resolve and link this ticket as a duplicate.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

Philip Ignacio 2019-12-29T17:41:19Z

Thank you very much, but does this mean that my problem will be reviewed again by mojang support?

Felix Xia 2019-12-30T03:10:04Z

It means that Mojang support will look at the original bug report, because they don't want hundreds of the same report being looked over and time being wasted. Go and upvote that report, it will help. The moderators and devs will get it fixed much quicker.

Philip Ignacio 2019-12-30T18:37:43Z

Okay, I have it much clearer, thank you very much for commenting on my problem.

In the same way, I already voted for the report that you tell me. :3