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MCPE-60944

Texture/Skin packs disappeared but coin purchases are still on account

I haven't played minecraft in a few weeks. I log in and since this recent update, all of my purchased skin and texture packs are gone. There is nothing in "my pack" any longer. All I can see is the purchases of the coins I made, but all of the texture and skin packs I purchased with the coins are gone. I would like to have my texture and skin packs reinstated, I should not have to repurchase things I have already paid for. 

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The way i got it to work:

Delete Minecraft Windows 10
Sign out of Xbox Console Companion + Xbox (Beta - The app that is used for Gamepass on the PC)

Re-install Minecraft Windows 10
Login and sign into your microsoft account
It should now sync correctly.

Hi, thanks, that did not work. I had already tried it once before, and I just did it again, it still says I have no packs.

Thank you for your report!
Issues such as these are often due to a temporary service outage, and should be back up and working again soon. Please keep an eye out for messages from @MojangStatus on twitter for the latest status updates.

For any issues with your specific account or billing, you will need to contact Minecraft Customer Support directly, who will be able to advise you individually.

Quick Links:
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Victoria Kitz

(Unassigned)

Unconfirmed

Windows

1.14.1 Hotfix

Retrieved