Hello!
I’ve been unable to connect to my friend’s realm on my Switch ever since I connected to it on another device - where it froze. Since then when I try to login my friends can see my avatar and even kill it, but all I ever get is the purple loading screen.
I’ve tried to leave the realm and add it through the invite again, disconnect and reconnect my Microsoft account and I’ve even reinstalled the game on my switch but I still get the purple screen and then the Switch’s “The application had to be closed due to an error” message when I quit the game. Playing in my own worlds works and I can even connect to external servers but no matter what I do I can’t connect to my friend’s realm.
I’m since been able to connect to the realm through Windows 10 but I still haven’t been able to connect on my Switch which is my main driver
For what it’s worth, here are the purple screens where the game freezes and the switch error message I described
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Is this still an issue in the latest version? If so, please update the affected version, and add any new information and additional steps to help us reproduce the issue.
This ticket will automatically reopen when you reply.
Just a reminder, Realms-only issues should ideally be reported in the Minecraft Realms section of the bug tracker - however, any account specific issues or queries should be sent directly to Minecraft Customer Support, who will be able to request more information and assist you further.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki