I purchased Minecraft for PS4 on January. After playing for a couple of months or so without issues, the game won't start anymore. It stays in splash screen as loading and it won't go further (see attached screenshot).
I've tried the same game (it's a CD) on a different PS4 and it can be played without issues. Do I need to delete data from my PS4 or something to make it work again? My son wouldn't like losing all his progress.
Current version is 2.06, updated 15th april 2020.
I opened a ticket on february the 29th (support request 292149) but it was closed without being solved at all.
Best regards
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We tried to leave the game loading to see if it eventually opens. Sometimes after 5 minutes it opens. Others, we have to wait more than 45 minutes (!!!) to be able to play.
Thank you for your report!
However, this issue has been temporarily resolved as Awaiting Response
Is this still an issue in the latest version?
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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It worked fine and now you try to open it and it says mindcraft has stopped working. Please help.