The latest update to Minecraft Bedrock version for Windows 10 (the Nether Update) has caused the Frozen 2 world that we only recently purchased to stop working. Buttons no longer work, textures have gone missing/changed, whole sections of the map are missing (not spawning).
Thank you for your report!
Issues such as these are often due to a temporary service outage, and should be back up and working again soon. Please keep an eye out for messages from @MojangStatus on twitter for the latest status updates.
For any issues with your specific account or billing, you will need to contact Minecraft Customer Support directly, who will be able to advise you individually.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki