mojira.dev
MCPE-88157

1.16 software error can not play

Do NOT throw this in under another issue report. I have read other ones and their having different issues, or different updates. 

I have a cartridge game. I am completely up to date. This happens on both my realm and regular created world. This issue use to happen in an earlier update, went away in more recent updates and now is back on 1.16.0 update.  First started 5 minute average of starting up, before you were even able to pick world or realm. Then average 7 min to load whatever world is chosen. Then it started to lag really bad during gameplay,  and would have black spots on map that wouldn't go away. Now the map will load, no matter new world, old world or realm, you will see everything for a split second and then closes. States " software error occurred ".

So needless to say I can't play at all, for the last 4 days. I'm paying for this, so its extra frustrating, and if you can't fix swiftly it would be reasonable to throw extra days on our realms as this is not an issue on our end and I originally reported this when it happened and my post was thrown under another one that was complaining about black screen freezing and 1.14 update . I have restarted the console repeatedly and also ejected the cartridge a few times. That sometimes helps with load up but I still can not play 

Comments 8

Update,  1.16.1 and still doing it. 

Update,  1.16.1 and still doing it. 

Still can't load into my realms or worlds. This sucks so much and you guys can't even acknowledge that its messed up or say you will look into it. Just take our money and turn the other way

Still can't load into my realms or worlds. This sucks so much and you guys can't even acknowledge that its messed up or say you will look into it. Just take our money and turn the other way

Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response

If you feel this is still a valid issue in the latest version, then please update the ticket accordingly and ensure that it follows the Issue Guidelines including clear steps to reproduce the problem.

For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.

This ticket will automatically reopen when you reply.

Quick Links:
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Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response

If you feel this is still a valid issue in the latest version, then please update the ticket accordingly and ensure that it follows the Issue Guidelines including clear steps to reproduce the problem.

For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.

This ticket will automatically reopen when you reply.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Jonathan Soos

(Unassigned)

Unconfirmed

Nintendo Switch

10.0.4

1.16.0

Retrieved