Hello there,
I am writing in because my account is freezing On either the loading screen or on the "play and settings screen." I have restarted the PS4 multiple times, both resting and hard restarts, and this has occurred each time. I have done everything I know to do, except uninstall and reinstall the game. Is there something else that must be done? Attached are some images of the screens it freezes on. The furthest I have made it to is the "play/settings" menu.
I have also tested our internet, which is operating well, and have had no issues with logging into other online apps, such as the Netflix, Hulu, etc., so I am resolved to believe the issue is on your end.
Your assistance is welcomed!
Sincerely,
Mason
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
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Quick Links:
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