Good morning, my name is Julio Cesar and I am from Colombia. My problem is that on July 10 I bought 1720 minecoins to pay a realm plus of 10 players, the problem comes when I try to replace the world it tells me that the level export was successful but the problem comes in the installation that appears to me I have tried a message saying "an error has occurred" on the nintendo switch and on the iphone, on both platforms it tells me that there has been an error.
thank you very much for your attention
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[Mod] OcelotOnesie
Thank you for your report!
We're actually already tracking this issue at REALMS-474, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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I am very unhappy with the work since the error continues and I had to create another microsoft account to create the realm this time believe I put in realm the world seems impressive to me that they have not advanced anything since I have already spent 20 dollars to create Realms and the subscription continues to be spent I hope they fix the problem quickly if they do not I would like a refund