So basically, whenever I launch minecraft, my selected skin changes to an alex. This happens both on iOS and Win10 edition. It says at the top when I launch the app "Failed to load character (number). You can reload it from your profile.) I have reinstalled the app on both devices but the problem is still occuring.
This happens many, many times when I launch minecraft either OS. Hopefully you will be able to fix this. (the screenshot I attached is from Win10 edition.)
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Thank you for your report!
We're actually already tracking this issue at MCPE-55968, so I will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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