mojira.dev
MCPE-95613

Mincraft stuck on withe screen and I can´t make realm purchases.

When I launch minecraft it gets stuck forever in the white screen. It stops when the progress is about the middle of the slider and stays there forever.

If I enter Task manager and expand the minecraft process tree and stop the Runtime broker process then the loading of minecraft continues and I'm able to play.

But when I try to renew my subscription to realms plus I get an error that say:

"Your device lost connection to the store and we can't confirm this offer is still available. Please check your internet connection or try again later"

So I'm unable to renew my realms subscription, most likely because I ended the runtime broker process. But If I don´t kill that process then minecraft is unable to launch.

 

 

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Thank you for your report!
Issues such as these are often due to a temporary service outage, and should be back up and working again soon. Please keep an eye out for messages from @MojangStatus on twitter for the latest status updates.

For any issues with your specific account or billing, you will need to contact Minecraft Customer Support directly, who will be able to advise you individually.

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Adrian Toledano

(Unassigned)

Unconfirmed

Windows

windows 10

1.16.1

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