[MCPE-97885] Minecraft Windows 10 Edition Crashes on Launch

Currently on my Surface Pro X, Minecraft Windows 10 Edition will crash upon loading the main menu while connected to the internet. If launched without an internet connection, the game launches and can be played, however it will crash if I reconnect to the internet.

I cannot replicate this issue on my desktop, and it only began this afternoon (~3PM MDT)

Reinstallation did not help

Linked issues

duplicates 1

MCPE-63540 Crash when signing in to Xbox Live account on Windows 10. Resolved

Attachments

Comments 6

Jonathan Axford 2020-08-27T15:39:38Z

Further testing suggests that the bug relates to XBL services. If I stay logged out of XBL, the game does not crash. Shortly after authenticating however, the game will crash.

I have collected an event log of this

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2020-08-26T13:53:18.0326684Z" /> 
  <EventRecordID>40361</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>Viper</Computer> 
  <Security /> 
  </System>
 <EventData>
  <Data>Minecraft.Windows.exe</Data> 
  <Data>1.16.20.3</Data> 
  <Data>5f236859</Data> 
  <Data>Minecraft.Windows.exe</Data> 
  <Data>1.16.20.3</Data> 
  <Data>5f236859</Data> 
  <Data>c0000005</Data> 
  <Data>013d1ad4</Data> 
  <Data>21b4</Data> 
  <Data>01d67bb030baa5e0</Data> 
  <Data>C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_1.16.2003.0_arm__8wekyb3d8bbwe\Minecraft.Windows.exe</Data> 
  <Data>C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_1.16.2003.0_arm__8wekyb3d8bbwe\Minecraft.Windows.exe</Data> 
  <Data>9d718130-4316-4f40-ab73-5f8ffab0b1eb</Data> 
  <Data>Microsoft.MinecraftUWP_1.16.2003.0_arm__8wekyb3d8bbwe</Data> 
  <Data>App</Data> 
  </EventData>
  </Event>

rory cameron 2020-09-02T23:24:22Z

I'm having this issue as well. I also get the dialog "this device is no longer supported".

[media]

Brandon Vader 2020-09-07T19:54:49Z

Can confirm issue is on at least one other Windows on ARM platform. Same issue on a Lenovo Yoga C630 WOS (Snapdragon 850).

I've tried:

Application Uninstall/Reinstall
Application Reset (inside settings)
Windows Recovery - Full Reimage, delete settings, applications, files

and still have the same issue. I'm able to sign into my Microsoft account on first run (after install or Application Reset) but it then closes/crashes to desktop. On subsequent runs the application will crash during the loading splash screen.

Brandon Vader 2020-09-07T19:57:18Z

@Roy Cameron - For the "no longer supported" issue please see issue MCPE-93371 and add your vote there.

[Mod] Umija5895M 2020-10-29T03:12:31Z

Thank you for your report!
We're tracking this issue in MCPE-63540, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

Jonathan Axford 2020-10-29T04:25:55Z

FWIW I did use the search feature and could not find a similar issue after 3 pages of results. I know it's annoying to open duplicate issues, but JIRA's search often leaves a bit to be desired (And my company uses it too, so I use JIRA daily)

I will add some notes to that issue as the proposed solution there does not work