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REALMS-10337

Cannot play/load personal account in realms Mobile Bedrock. Stuck on loading screen.

I currently own and run a 10 man realm on Bedrock Mobile, people are currently and can play in the realm, but as the owner at around 11:30 pm, an hour and 30 min ago; I cannot access or play on my realm, I've restarted my phone, router and deleted the Minecraft app and reinstalled it, losing all personal data involving the app.

When I try to join my realm the screen gets stuck at the joining realms screen, not frozen and its loading icon cycles over and over but doesn't not finish loading, people don't see me join the realm, but they see me leave through the chat text notifications in game, I don't know what else to do but submit a bug report.

Ps. I noticed frame rates and rendering dropped drastically after the recent update, not sure if that's related, figured I'd mention it since I'm here.

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Can anyone Help Me?

[Mod] Umija5895M

You might try the suggestions mentioned in MCPE-90372.

Since you are asking for help, you might want to visit Community Support. This bug tracker is not a technical assistance site.

Thank you for your report!
We're tracking this issue in REALMS-5465, so this ticket is being resolved and linked as a duplicate.

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