For The Past 6 Or More Months Now I Have Been Unable To Renew Or Purchase Any Realms In The Windows Minecraft Bedrock Store.
When I Go To Renew An Existing Realm, Everything Seems To Be Fine.. My Card Is Billed And In My Microsoft Account I See The Transaction Under Billing History.
But When I Go Back To The Worlds Tab In The Minecraft Game, It Still Shows My Realm As Expired..
When I Try And Buy A New Realm Ever Thing Is The Same, Seems Like The Order Went Though, Card Is Billed And I Can See The Order History In My Microsoft Account.
But Under Worlds Nothing New Shows Up....
I Have Called xBox and Microsoft And They Both Told Me I Need To Contact Mojang About This Bug.
I Have Lost So Much Money Trying To Renew My Realm It's Heartbreaking ={
Linked issues
duplicates 1
Comments 3
If you are still not able to access your purchased realm please contact the Minecraft Help Center.
Thank you for your report!
We're tracking this issue in REALMS-4516, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
-- I am a bot. This action was performed automatically! The ticket was resolved by one of our moderators, and I left this message to give more information to you.
I had this issue as well, for two of my three realms, nearly two weeks ago. I ended up calling Xbox for assistance as I hadn't heard back from MC fast enough for my work. After going through lots of troubleshooting issues with Xbox, they eventually had me renew the subscription (purchasing it again). They refunded me for both the purchases as I had technically paid for them already. I suggest calling Xbox again. I can recommend you to the person that helped me and gave me the refunds. I do not have their name, unfortunately, but if you give them this case number (7005734733), tell them you'd like to speak to the person that resolved the case.