mojira.dev
REALMS-4516

When extend subscription it still shows as expired or has fewer days left than expected.

After Buy Minecraft for Windows10, I star a Realms Plus for playing with my friend with a Nintendo Switch. After the free-month trial I pay for the first time from the game on my PC (the same W10 PC that open that realm) and after click the "renew" button the game redirected me to the Windows Store for actually purchase the subscription. And everything goes fine.

Now, at the end of the first purchase month, I need to renew for the next, and now when I click on the Edit menu of my realm the game says " You started your subscription in the Windows Store. You can only extend your subscription there." and when I press the "manage subscription" on the same page that the last month says that I can extend my realm, try somehow to load something where was the extend button the last month.

 

Nowhere in the Microsoft Store, I can find where I should buy or extend or manage the subscription on Realms Plus. I'm not the only one who has this problem, because I found this ticket on the Windows Support Page https://answers.microsoft.com/en-us/windows/forum/all/cant-renew-minecraft-realms-subscription/d27ef00d-0b26-4065-ac39-6ba276359d7d on this day (28/06/2020) other 22 people have the same issue.

 

What we can do?

Edit: Is even impossible to OPEN a new realm in the game.

Edit2: In the 1.16.1 the EXTED button is back, and working for me. But after the extend the text still say "0 days remaining" even if I pay the renew.

Edit3: 14 days after paying my realm, the same realm expired, in that time, on the setting page says 0-day remaining. When expired I contact Mojang support, useless as usual, they didn't respond with an actual response, with a reason why all of this is happening, they just say in a nutshell "ask Microsoft for the paying stuff". I call Microsoft support for a refund for my subscription and they immediately gave me, then I paid again, for a new whole month; now, the setting page of my realm says "Renew every 30 days" in the Duration section. 

Try to ask for a refund and purchase again if you don't see "Renew every 30 days" in the Duration section.

Linked issues

MCPE-111204 My Realm will not load Resolved MCPE-114079 Told me my Realms Plus subscription needed renewing, now I've paid twice! Resolved MCPE-117658 [I already paid the second month and it keeps telling me expired] Resolved MCPE-117955 Renewed expired Realm, payed, but still says expired. Resolved MCPE-118718 My realm randomly kicked me from my game saying “this realm has expired” I assure you I’ve been paying for the realm, it didn’t even need to renew yet, i started it last week. Resolved

Attachments

Comments 33

Following, same issue.

I use Realms for several months and always extend it on the game, but now the message I have to extend it from Microsoft Store

Fixed in Bedrock 1.16.1. They added the subscription on the Windows Store, with next automatic renew.

@ Alice Vattiato

I used the Extend option this morning.  Setup a new recurring sub with the Microsoft Store.

But my Realm is still showing 3 days remaining.  I did send a support ticket to Mojang Account Support.

Same issue. it's telling me I have to renew in the windows store, but I can't find anywhere there to do it - and I've always purchased directly through the app, so I don't understand why it would change.

Edit: after seeing someone mention it being fixed in 1.16.1 I checked for windows store updates and started the game back up. now it's just eternally on the "Loading Subscription..." page, even after a restart...

23 more comments

I have a similar issue.   Started my Realm on January 9th.  It renewed after the 30 day free period on February 9th successfully.  I was then prompted on February 15th to renew my subsciprtion and followed the prompts.  A similar prompted appeared on March 23rd and I followed the prompts to renew again.  

I then discovered I had 3 active Realm subscriptions on the same account. One had auto renewed for 2 months, one had auto renewed for 1 month and one was brand new.   

My Realm was using Paypal as the auto payment method for all three.  Microsoft subscriptions support has been only partially helpful.  They refunded one of the 5 months I was billed and canceled one of the three active subscription.  😞

Having this issue as well, this issue has been going on for too long. Issues that take customers money should be top priority.

This is still an issue in 1.20.80.

This is an issue we are having, and they are still billing us for realms that we can't access. Microsoft support is ignoring us, and has for the last few weeks. They won't cancel the duplicate subscriptions either.

The original issue described in this report has now been sorted. If you still experience this please make a new report with steps to reproduce.

Alice Vattiato

(Unassigned)

Community Consensus

Bedrock

Retrieved