[REALMS-10804] Minecraft Realms Says Expired In-Game, but Subscription Via Microsoft Is Active

We have been unable to access Minecraft Realms for over a month now (2 billing cycles).

Payments have been processed from the bank card, yet Realms is still inaccessible. This subscription has been active and paid for over a year without issues until the last several weeks.

This is on Windows 11 PC.

Please let me know what else you need to investigate and solve.

Linked issues

duplicates 1

REALMS-4516 When extend subscription it still shows as expired or has fewer days left than expected. Open

Attachments

MineCraft In-Game Showing Paid Realm as Expired 09-17-2022.png

Realms Plus Payment and Active Auto-Pay Status 09-17-2022.png

Comments 2

[Mod] Umija5895M 2022-09-18T01:31:53Z

If you are still not able to access your purchased realm please contact the Minecraft Help Center.
This bug tracker is not a customer support site and we are not able to access your account from here.

Arisa Bot 2022-09-18T01:37:00Z

Thank you for your report!
We're tracking this issue in REALMS-4516, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

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