[REALMS-4716] Subscription Extension => Realm still says "0 days left"

MineCraft Profile Name: ZottelUrviech
Microsoft RefNr. 1503873944

Hi there,

I have a 10+ realm which was paid for 30 days. Four days before it expired I extended the subscription via the Mincraft subscription menu, again for 30 days. The payment was successfully performed and verified by Microsoft.

However, the Realm still shows that 0 days are left. For some reason the realm (luckily) still works. However, I can't extend it anymore now. And the obviously the payment was properly assigned.

Can you please fix this?

I was in contact with Microsoft support. They verified that the payment was done and sent me to Mojang support. They verified that this sounds like a bug and send me here.

Update 2020-07-20:
MineCraft now states that my Realm is expired. Although I paid for it. Obviously the payment did not get assigned. Please fix this!

Thanks,
Zottel

Linked issues

duplicates 1

REALMS-4516 When extend subscription it still shows as expired or has fewer days left than expected. Open

Comments 4

migrated 2020-07-08T21:00:49Z

Hi,

This has happened to me also for Bedrock Edition. I extended the subscription on Monday 06/07 in the evening and have received the confirmation email from Microsoft to say this has been paid and I'm on a monthly subscription plan now.

For some reason, me and my friends can still access the realm, though I've lost access to all the Realms Plus packs in the Marketplace and it is still displaying as 0 days on my account.

Playing on both Switch and PC.

Minecraft username: Febochulus4782

migrated 2020-07-09T05:47:39Z

Exact same thing has happened to me. Have Realms Plus can see my subscription on my Microsoft Account. But on Bedrock it shows 0 days and can't access any Realms Plus content.

Minecraft user: insanerc

migrated 2020-07-09T06:03:26Z

I updated the description:
MineCraft now states that my Realm is expired. We can't access it anymore. Although I paid for it. Obviously the payment did not get assigned. Please fix this!

migrated 2020-07-26T06:18:34Z

Thank you for your report!
We're tracking this issue in REALMS-4516, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki