Yesterday I finished my 1 month subscription to realms, I wanted to renew another month and I even received the receipt that the payment was made, however the realm still came out as expired and I never changed, thinking that the error was the world I deleted it and I tried to create a new world with the realm, but it only appeared to me that I had made the purchase of the subscription and if I wanted to apply it, then I said yes but nothing happened, if you need the receipt or photos of the error I can send it by gmail. (For what it's worth, the platform I use is playstation 4)
Linked issues
duplicates 1
Attachments
Comments 2
Thank you for your report!
We're tracking this issue in REALMS-4516, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
-- I am a bot. This action was performed automatically! Please report any issues on Discord or Reddit
If you are still not able to access your purchased realm please contact Mojang Support for help.
This bug tracker is not a customer support site and we are not able to access your account from here.