[REALMS-11237] Realm subscription says expired after I payment

I just paid for my realms subscription on my switch through the Nintendo e-store, and they game still shows that my subscription is expired. I have signed out of Microsoft restarted switch and then signed back in, uninstalled the game and reinstalled, restarted my router, and waited overnight with no success.
I believe that an update came through right before I paid for my subscription. I have checked on the Nintendo e-store and it shows my subscription good till 4-27-23.
please help resolve this

Linked issues

duplicates 1

REALMS-4516 When extend subscription it still shows as expired or has fewer days left than expected. Open

Attachments

Comments 6

[Mod] EVGENSYPERPRO 2023-03-30T19:39:32Z

Thank you for your report!
However, this issue is Invalid for the bug tracker.

This is an account or billing issue. We do not have the tools to help you with this issue on this bug tracker.
Please contact Mojang Support.

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migrated 2023-03-30T21:20:47Z

I have tried to contact support and I am getting nowhere. Thought this might be a bug as I have paid and it shows I paid. The game just doesn’t seem to be connecting to where I paid

[Mod] EVGENSYPERPRO 2023-03-30T21:26:20Z

I see that in your screenshot it is clear that the Realms has really expired.

migrated 2023-03-30T21:41:27Z

But it should not be. I have checked my Nintendo account and it shows that my subscription is good till 4-27-23.

[Mod] Umija5895M 2023-03-31T11:41:07Z

If you are still not able to access your purchased realm please contact the Minecraft Help Center.
As explained in the Bug Tracker Guidelines, we are not able to access your account from here.
For account issues please visit the Minecraft Help Center.

Arisa Bot 2023-03-31T11:46:10Z

Thank you for your report!
We're tracking this issue in REALMS-4516, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

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📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
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