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REALMS-6564

Says my Realm is expired but isn’t

I am playing Minecraft on Nintendo Switch. I bought a Realms subscription on the 15th Dec. On 26th Dec a message appeared saying my subscription had expired. It won’t let me play minecraft or access my realm (even though friends are still playing the realm). 
I tried to pay to extend subscription and ended up with a new realm (which I don’t need/want) and I still get the same expired message. So now can’t play on either realm...or even just on minecraft itself! 

Linked issues

Comments 1

Thank you for your report!
We're tracking this issue in REALMS-4516, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you are still not able to access your realm, or to request a refund on the unwanted second realm, please contact Mojang Support for help.

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