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REALMS-10583

PS4/PS5 Cannot initialize upload & cannot remove packs

I have the same issue reported in REALMS-9684.

I reviewed the guidance provided in REALMS-474:

"If you're having issues with a particular world upload, try removing Behavior Packs and Resource Packs. There are some unresolved bugs related to certain packs."

The world I am trying to upload is not actively using any resource packs. However, I am unable to view and delete the packs globally by going to Settings > Storage. The PS4/PS5 does not show anything in this Storage menu except Worlds. I can't find a way to remove packs globally, if that was the object of the guidance mentioned above.

Uninstalling and reinstalling the game and removing the console/cloud save game data doesn't remove the packs.

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[Mod] Umija5895M

The page you are showing might not show all resources used by the world, depending on how they were originally obtained.
What is shown on the Global Resources page?
What is shown in the world settings for Resource Packs?

This report has been temporarily closed as Awaiting Response. It will automatically reopen when you comment with new information. Please be sure to provide all requested information. Reports that do not contain enough information may be closed as Incomplete.

migrated

Thank you for responding to my ticket.

The image originally added showed the Storage settings at the global level.

I am now attaching two images to show the packs at the world level.

I am also attaching an image that shows Global Resources as you requested. 

Thank you kindly for looking into this.

[Mod] Umija5895M

It appears that the world you are trying to upload does not use any resource packs, since the ones you have installed are not "active" on that world. Therefore, this issue appears to be a duplicate of REALMS-474. One suggestion there that has worked for some people is to limit your internet upload speed. If you are not sure how to do that, you might want to visit Community Support.

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