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REALMS-1117

Can't connect to Realms or edit it in any way after the 1.13 update

I'm the owner of a Realm, but I can't connect to it, switch the world, download the world to singleplayer, close the Realm two times in a row, it won't let me do anything. When I try to join, it loads for several minutes before failing to connect. This is what it looks like when it can't connect:

[media]

(When my brother tries to join the Realm, he gets the same error message.)

For downloading the Realm to my singleplayer world, yesterday it got to about 72% downloaded then failed, but today it only made it to about 31%. Here is a screenshot:

[media]

About closing my Realm, the first time I launch Minecraft, I can close and open my Realm, but after that it just loads indefinitely. I wanted to see if it would tell me if there's an error, but after about 15 minutes of letting it try to close the Realm, it still says it's closing it. I don't know how long I would have to wait for it to give me an error message, so I don't have a screenshot for it.

Thank you for reading this, and I hope that something can be done about this soon. My siblings and I are very eager to get back on our Realm.

 

Update: I wasn't sure if I should attach the latest.log file on this post or on a comment, so just in case it should be on this post, here's the

[media]

 file after failing to connect to Realms.

 

 

UPDATE #2: I was able to fix it! I can join the Realm easily again and everything works perfectly! I don't know if this will work for everyone, but I think it's worth a shot.

  1. Go to your Realm settings.

  2. Go to "World backups".

  3. Click "Download latest".

  4. Let it download, but make sure you have enough room for it. I couldn't download mine at first because it turned out I didn't have enough room on my drive.

  5. Go back to your other settings, click "Reset world", click "Upload world", select the world you just downloaded, then give it time to upload.

That should be it! Downloading the world and reuploading it seems to have worked out any bugs that were there.

Attachments

Comments 8

Please attach .minecraft/logs/latest.log after having this issue.

Here's the latest.log file after failing to connect to Realms:

[media]

Sadly there is nothing regarding this issue in the log...

Hi! I've got the same problem, and I got a warning in my log. Hope this helps:

[media]
[13:03:41] [MCO Compatability Checker #1/INFO]: Realms is available for this user
[13:03:42] [Realms Texture Downloader/WARN]: Couldn't look up profile properties for com.mojang.authlib.GameProfile@2387add8[id=5ab72c72-84e3-4a04-9ea1-cd20825059e6,name=<null>,properties={},legacy=false]
com.mojang.authlib.exceptions.AuthenticationException: The client has sent too many requests within a certain amount of time
	at com.mojang.authlib.yggdrasil.YggdrasilAuthenticationService.makeRequest(YggdrasilAuthenticationService.java:79) ~[authlib-1.5.25.jar:?]
	at com.mojang.authlib.yggdrasil.YggdrasilMinecraftSessionService.fillGameProfile(YggdrasilMinecraftSessionService.java:180) [authlib-1.5.25.jar:?]
	at com.mojang.authlib.yggdrasil.YggdrasilMinecraftSessionService$1.load(YggdrasilMinecraftSessionService.java:60) [authlib-1.5.25.jar:?]
	at com.mojang.authlib.yggdrasil.YggdrasilMinecraftSessionService$1.load(YggdrasilMinecraftSessionService.java:57) [authlib-1.5.25.jar:?]
	at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3716) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2424) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2298) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2211) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache.get(LocalCache.java:4154) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:4158) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:5147) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache$LocalLoadingCache.getUnchecked(LocalCache.java:5153) [guava-21.0.jar:?]
	at com.mojang.authlib.yggdrasil.YggdrasilMinecraftSessionService.fillProfileProperties(YggdrasilMinecraftSessionService.java:170) [authlib-1.5.25.jar:?]
	at com.mojang.realmsclient.util.RealmsUtil$1.load(RealmsUtil.java:28) [realms-1.13.3.jar:1.13.3]
	at com.mojang.realmsclient.util.RealmsUtil$1.load(RealmsUtil.java:25) [realms-1.13.3.jar:1.13.3]
	at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3716) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2424) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2298) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2211) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache.get(LocalCache.java:4154) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:4158) [guava-21.0.jar:?]
	at com.google.common.cache.LocalCache$LocalLoadingCache.get(LocalCache.java:5147) [guava-21.0.jar:?]
	at com.mojang.realmsclient.util.RealmsUtil.getTextures(RealmsUtil.java:45) [realms-1.13.3.jar:1.13.3]
	at com.mojang.realmsclient.util.RealmsTextureManager$1.run(RealmsTextureManager.java:90) [realms-1.13.3.jar:1.13.3]
[15:27:06] [Client thread/FATAL]: Reported exception thrown!

That's REALMS-1125

I have this same issue, impossible to connect to my Realm. It's been this way for several days. No answer from customer service. I am about to terminate my subscription since I can't use the service at all even though I am paying for it.

 

Not sure if this helps, seems kind of empty, but it's the latest log file in my minecraft log directory:

 

[08:17:22] [Client thread/INFO]: LWJGL Version: 3.1.6 build 14
[08:17:23] [Client thread/INFO]: Reloading ResourceManager: Default
[08:17:29] [Sound Library Loader/INFO]: Starting up SoundSystem...
[08:17:29] [Thread-2/INFO]: Initializing No Sound
[08:17:29] [Thread-2/INFO]: (Silent Mode)
[08:17:30] [Thread-2/INFO]: OpenAL initialized.
[08:17:30] [Sound Library Loader/INFO]: Preloading sound minecraft:sounds/ambient/underwater/underwater_ambience.ogg
[08:17:30] [Sound Library Loader/INFO]: Sound engine started
[08:17:33] [Client thread/INFO]: Created: 1024x512 textures-atlas
[08:17:34] [Client thread/INFO]: Narrator library for x64 successfully loaded
[08:17:36] [Client thread/INFO]: Realms library version == 1.13.3
[08:17:37] [MCO Compatability Checker #1/INFO]: Realms is available for this user
[08:19:06] [Client thread/INFO]: Stopping!
[08:19:06] [Client thread/INFO]: SoundSystem shutting down...
[08:19:07] [Client thread/INFO]: SoundSystem Author: Paul Lamb, www.paulscode.com

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