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REALMS-11525

Book and Quill deleted after recent update

I logged into my Realm this morning to update the journal that I've keeping in game that logs my family's time on the server and the lore I'm creating my Realm.  The last entry I made was on October 2, 2023.  When I opened the book & quill this morning, everything that had been written in it going back to July 27, 2023 had been deleted.  Thinking that the game must have glitched since the last login or update, I went into the cloud and downloaded the backup save from October 2 to check it.  Again - everything was missing going back to the end of July.  Same for the previous backup saves that I checked from September. 

What happened?!  Everything was fine a few days ago and now months worth of family activities and lore and have been deleted.  The pages are still in the book (as you can see in the photo) but everything is blank.  And no - no one accidentally deleted the entries while looking through the book.  I'm the only one who opens it and someone else messing with it would not affect the cloud saves.

I don't know if this has something to do with the update to v.1.20.32 since October 2 (which was still on v.1.20.31 at that point) but i don't see how it could affect the cloud saves going back several months to an even older version of the game.

Please help.  No other copies of these entries exist and I'd like to get them back if at  all possible.

  • Shadow

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[Mod] Umija5895M

Since you are asking for help, you might want to visit Community Support. We are not generally able to provide direct technical support via the bug tracker.

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We're tracking this issue in REALMS-9223, so this ticket is being resolved and linked as a duplicate.

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