[REALMS-1328] Cant restore a backup on realms

I simply can´t restore a backup on Minecraft Realms. It says: Realms (500) or realms (504) I need this to be fixed asap. Name of the Realm: Gajos do CSGO description: Batata

Comments 1

Alexander Torstling 2018-09-19T09:25:47Z

Fixed for Java.

This affected large worlds, and the symptoms were that the restore went through eventually, but you got a timeout message in the client telling you it failed.

This has now been fixed for Java clients.

Bedrock client fixes will be rolled out with the normal release cadance.

Before the Bedrock fixes are out: If you are on Bedrock and get the failed message, click restore of the same vesion again, and the client should resume waiting for the result.

Another temporary workaround is to close the realm before you restore, this will make the restore process a lot quicker and prevent these errors from appearing.

If you can't get it to work, or suspect that your restore is failing for some other reason, don't hesitate to contact support at https://help.mojang.com/customer/portal/emails/new , and we'll be happy to assist. We're unable to handle any individual cases here in the bug tracker.