Realm Resets Itself During Every Auto Renew Payment Period

I have a technical issue with my realms resetting themselves during every single auto renew payment period.

Context:

• I purchased a realm

• everything has been fine

• the realm auto renew payment comes through

• suddenly my current realm has deleted itself, says it is expired and has replaced it with a brand new one.

This keeps happening over and over during every single auto renew period and has been happening for nearly a year. I have emailed and contacted technical support handfuls of times, and all they say is ‘we will reimburse your realm for a month, but when it ends you will need to set up payment again.’ I set up payment again after the reimbursement ends and the same thing just continues to happen. Payment reimbursement does not fix a technical problem.

I previously had payments for realms set up on my iPad but got so frustrated with this issue being reoccuring that I just walked away from MC altogether. When I finally returned, I started playing on console (PS5) and am still having this same issue despite payments being through a different system.

Every time I clone my world and re-upload it new a realm, it gets laggier and laggier. I would like to keep my original realm rather than have infinite seeming amounts of ‘new’ realms that have come in and replaced my previous/current realm for no reason.

So to summarize;

• Bought a new Realm.

• Realm worked perfectly fine for the month until the auto renew for payment came through, payment DID go through successfully.

• When returning to minecraft, saw that my current, realm - named ‘<3’ said ‘expired’ and replaced by a brand new active realm - unnamed as ‘gamertag here's Realm'.

• Have not been able to get proper support for this issue.

• Issue has been reoccuring on both the iPad/App Store & PS5/Playstation Store. (Payments are NOT happening on both systems at the same time. Currently, my payments are being done through the Playstation Store.)

• Issue has been reoccuring for nearly a year.