Recurring Realms Issue – Realm Shows Expired Even After Payment

Hello Minecraft Support,

I am reporting a recurring issue with my Minecraft Realms subscription.

My Realm is currently showing as “Expired” in Minecraft, even though I already paid for my subscription on September 8, 2026. I was able to play on the Realm earlier, but it is now showing as expired again.

As shown in the attached screenshot, my Minecraft Realms Plus subscription shows an active recurring subscription with a monthly charge of ₱370.00, with the next billing date scheduled for October 8, 2026. However, Minecraft is still displaying my Realm as Expired.

This has become a recurring problem almost every month. Whenever my subscription is renewed, I sometimes encounter an issue where Minecraft does not properly recognize the active subscription, causing my Realm to appear expired or become inaccessible even though the payment has already been completed.

I have already tried the recommended troubleshooting steps, including:

• Signing out and back into my Microsoft account

• Signing out and back into Xbox

• Updating Minecraft

• Trying to renew the subscription again

• Checking and accessing my Realm again

Unfortunately, the issue continues to occur.

This is not the first time I have experienced this problem. I have reported similar issues before, and I would appreciate it if you could review my previous support reports and track/link this as an ongoing recurring issue with my Realm.

I would especially like this to be investigated at the account/Realm subscription level, rather than being treated as an isolated connection or troubleshooting issue, since the same problem keeps recurring whenever my subscription period changes or renews.

Please assist me with:

1. Correcting the status of my Realm so it properly recognizes my active and paid subscription.

2. Investigating why my Realm repeatedly shows as Expired despite having an active subscription.

3. Checking my previous support reports and linking this case to the recurring issue.

4. Ensuring that my Realm remains accessible throughout my active subscription period.

I have attached screenshots showing my active subscription and next billing date, as well as the Realm currently being displayed as Expired.

Thank you for your assistance. I would really appreciate it if this recurring issue could be properly investigated and resolved so I do not have to report the same problem every month.

Kind regards,
Jhon Rey Gravador
MCID: 9DBA6AEE5877FB9C
Realm: Minecraft Survival
DID: 0a488909c8aee4b0bfef4c3b34d2fb7c