Myself and various members of my Minecraft facebook group are unable to download realm worlds or download a back up of our worlds on Windows 10 or Xbox One Version of Bedrock, I have tried deleting the game and reinstalling and I have also replaced the realm world with a new one (losing days of work in the process) this isn't occurring on 10 player realms either.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account related issues, or issues with your specific Realm - please contact Customer Support directly, who will be able to advise you further.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Please contact Mojang Support: https://help.mojang.com/customer/portal/emails/new and provide the Realm info - please do not share your username and Realm name here.