Been trying to upgrade my realm from 2 players too 10 players for a week now but even if i try download the 2 player realm it says failed . Then if i try to upload a previous downloaded world/realm to the 10 plaer realm i JUST PAYED FOR , it also says failed or just gets stuck on “initializing upload” and yes ive waited hours on this screen. Tried everything from reseting router to reseting xbox and even waiting days . I would atleast like a refund on the 10 player realm seeing how i only bought it to play on the realm ive already had for months just with more people. Very fustrating . I understand this may not be the place to ask for a refund but if anyone can direct me where to go i would much appreciate it, thankyou
Comments 4
@agagnon12 Please update if this issue was fixed for you by support. If it was not, please follow up with additional info so we can reopen.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account related issues, or issues with your specific Realm - please contact Customer Support directly, who will be able to advise you further.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Moved to the Realms section. Please contact Mojang Customer Support directly if you need specific help or support regarding your Realm.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki