Cannot get into realm nor worlds I have created. I play on an iPad Air 2 software version 13.3.1 and also have tried on my iPhone XS 13.3.1 software version ......unable to get on for 2 weeks at least, but my friends on the realm can still play. I was told this is not enough info, but I don’t know what else I can give you so you can “recreate “ the problem. I will attached pictures again of what it looks like when i try to get on. This is very frustrating.
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The same realm is accessible to the same and other users across different platforms (Windows 10 / Switch / Xbox One)
Are you using any texture packs either locally or from the realm? Might be related to REALMS-2468.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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I am unable to use realms on my iPad Pro (ios 13.4 - latest) or iPhone XR (ios 13.3.1). Steps to reproduce:
Download Minecraft from app store (version 1.14.30)
Open Minecraft
Login to Microsoft Account
Click Play
Select Available Realm
Load makes it to 'Loading resource packs' and after approximately 10 minutes on the screen receives a 'Disconnected from Server' message. Clicking 'Ok' then runs a loop back to step 5.
Note, this is not a connectivity issue. Also, the 'Content Log' indicates it is writing to file that does not exist in the log directory. All that is there is a 'ClientCorrelation**.dat' file.