The Realm map was crashed when trying to put a bonemeal with a dispenser on the side of a block of dirt (I understand there is already a reported bug in this regard). When this happened, I tried to reestablish the world or use a backup, but it does not work. An attempt was also made to close the Realm but it indicates an error. The pre-crashing backup works in Survival only, but wanting to replace the world it also checks Error. The world is totally frozen and I cannot take any action on it, I just bought an extension of 180 days and there were 197 days left on the Realm.
It also does not allow me to download / export the crashed Realm.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
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Are you still having the issue with not being able to manage the realm?