My adult account does not have access to the servers, and try to fix it as indicated in the help page, I have this same problem with my sister account settings
Comments 2
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or Realm specific issues, please contact Minecraft Customer Support directly.
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What "servers" are you trying to connect to, "Featured Servers" or Realms? What message(s) are shown, or please attach screenshots showing this?