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REALMS-4012

Realm as of 6/9/2020 does not allow log in, backup replacement, or world download

I had a couple members logged into my realm until we logged off for about an hour. Once returning to the game not a single one of my members, nor I could log into the realm. The Realm admin is unable to reset the realm which results in a failed message, we are unable to replace the realm with a backup, and we are unable to Close the realm. It seems like the issue is particular to this specific realm because we are able to log onto others just fine. 

After about 12 hours the realm allowed us back in, however this is the second time our realm has done this.

Attached are videos to display the issues

 

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Same here.  Unable to connect to my realm but I can connect to another realm that I am a member of.  Not liking this.

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Thank you for your report!

We're tracking this issue as REALMS-3921, so this ticket is being resolved and linked as a duplicate.

That ticket has already been resolved as Fixed and was caused by a temporary outage to the Realms service.

If you are still having issues with your Realm, please check for an existing report before raising a new one. Alternatively you can contact Mojang Customer Support for assistance with your service.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki

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