When myself or my friends try to log onto my realm an error message appears saying 'unable to connect to world'
I googled the issue and many responses said to download a copy of my world, then reset the realm the upload the copy to the realm and see if it works. However I am now not able to download my World either.
When trying to download my world Mincraft freezes on "initializing download" screen. I have left it be for an extended period of time but nothing changes.
I have tried unistalling the game, reinstalling the game. Deleting data on xbox drive. Saving/resetting to previous back up. Signing out of my account and signing back in. Removing my frinds off of the realm and resetting member access then closing game, starting it up again and trying to load in. None of these suggestions found in the forums have worked.
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[Mod] Umija5895M
Thank you for your report!
We're tracking this issue in REALMS-419, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
migrated
While we can help track Realms issues here on the bug tracker we're not able to provide support for the service.
I would suggest contacting Mojang Customer Support directly for help with your Realms service.
The bug tracker is manned by volunteers and as much as we would like to, we don't have the ability to assist.
Best of luck!
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki