My realm has been inaccessible for around 3 days now from multiple accounts and ip addresses all getting the same error as follows:
io.netty.channel.AbstractChannel$AnnotatedConnectExecption: Connection timed out: no further information
We have tested the firewall and it is not the problem. This on top of multiple people from different continents being unable to access the realm points to a server side issue.
We are also unable to download the world in the client as it gets stuck in the "preparing world download" phase. (Attempted multiple times, left alone for approx 1 hour)
All guidelines on the Minecraft website were followed before opening this ticket.
Thank you for your report!
We're tracking this issue in REALMS-4006, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs