Good evening, Whenever I try to apply any packs to my realm it will not let me exit the information page. This has become really annoying.
(Please try to fix this... I've been reporting this same issue for months and no one has done anything)
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Comments 4
Good Morning,
The exact steps used to reproduce this error are:
1: applying a pack to the realm
2:exiting the realm information page
3: this error comes up and the screen will not go away unless the app is restarted
(note: this happens everytime)
(also note: this error will not go away even after 30 mins of waiting while connected to WIFI)
Buttons pressed:
activate (to apply a pack to the realm)
Back button (to exit realm info page)
In the video attached to REALMS-4602, your Active Packs section shows that you're trying to apply 13 packs at the same time. That seems exceptional, and since you're using a mobile phone you might simply be running out of storage while trying to apply all those packs.
Unfortunately, it looks like these packs are all (or at least mostly) from third parties. To report a bug, it has to be reproducible in a vanilla context. (It can have Minecraft-branded DLC applied, but not third party content.) If you can reproduce this problem with no resource packs, or only Minecraft-branded resource packs, we can look into it further. Otherwise, we'll have to resolve this issue as Invalid.
Your two prior reports of REALMS-4601 and REALMS-4602 were resolved as Awaiting Response. That means that you were asked for additional information, and the report will be automatically reopened once you provide the requested steps.
Your first report REALMS-3628 was resolved as a duplicate. That means that there is already a report of the same issue.
In 2-second video provided it looks like you are trying to upload the world, based on the message shown, so it does not appear to be stuck on the information page. What happens after the "Initializing Upload" messages goes away? Note that that may take quite awhile.
It would be most helpful if you can list the exact steps to reproduce the problem. Please be careful to say exactly what buttons you press, etc, as this does not necessarily appear in a video.