i play on the xbox platform of minecraft bedrock and i dont really know what happend but i cannot access realms, i doesnt even give me an option to join it just say "unable to connect to realms" but i have a stable internet connection. i have no idea what happen or what i did to cause this but the main part that annoys me is that i own a realm so thats kinda just wasted money. i have tried unistalling and reinstalling the game.
Comments 2
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or Realm specific issues, please contact Minecraft Customer Support directly.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Does it work if you "Quit" Minecraft and log out of your account? (This is not an uninstall/reinstall).
1. Tap the Xbox button on the controller
2. Select Minecraft in the game list
3. Press the "menu" button on the controller
4. Select "Quit" from the menu
5. Log out of your account and then log back in
6. Relaunch Minecraft