I'm afraid this system is a little beyond me. I have no idea how to answer the questions above so I have guessed. I've been given this link by the minecraft help team. I'm playing realms with my daughters I own the realm on a android phone. My daughters play on ipads.
We have played a lot in in both survival mode and creative mode. Most recently we have created a lot in creative mode that I don't want to loose.
We now wish to change to survival mode. When I swap it my youngest daughter (the most recent to the game) swaps into survival but me and my other daughter stay in creative. I've tried this a number of times removing the app, clearing my cache, etc.
I pay a lot of money to have realms it's all ready been 2 weeks of not being able to use the realm. I would like this sorted out quickly.
I'm not exactly sure how this system works. Hopefully I will get an email and we can get this sorted by a more user friendly system. That is why I bought realms on the first place.
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Were you able to get switched to survival with the suggestion above?
This ticket has been temporarily closed as Awaiting Response. It will automatically reopen when you add information.

I tried that it hasn't done anything. Surely the whole point of having a user friendly settings menu with buttons should mean a dad who doesn't really play computer games or understand all this shouldn't really have to be typing in some sort of code? That's why I paid for realms.

Thank you for your report!
We're tracking this issue in REALMS-4365, so this ticket is being resolved and linked as a duplicate, since the problem has previously been reported.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
You are right that it should be easy change the settings from the game controls. Unfortunately sometimes bugs get in the way of doing that. Until the bug is fixed though, there may be some way to get it corrected for your world. However, the bug tracker is not the place to get that kind of support, so you might want to visit Community Support to ask for help.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
You are changing the gamemode of the realm, not the mode of the players. Your daughter changes because her gamemode is set to "deafault," so it changes with the realm. Somehow your gamemode got switched to pure creative, so you stay. type /gamemode survival into the chat box to go into survival.