My family uses a Realms server to play together - there are 4 of us in total and the world size is about 250 MB. 2 of the players log in from a Nintendo Switch, 1 from an ipad and 1 from a pc (I think - he plays very rarely).
In the last several days the Realm has started inexplicably disconnecting. Sometimes after 10 minutes, sometimes after 60 minutes. There's no apparent pattern - we are often in different places when it happened. At one point I restored the realm from a backup and it appeared fixed, but now it's back to doing it again. I downloaded the world onto my laptop and looked for Pending Ticks using MCCToolChest thinking maybe I had a broken chunk but I'm not finding anything in the areas in which we are playing (the busiest areas).
EDIT TO ADD: I also downloaded the world and was able to play it just fine on my laptop. Doesn't appear to be a game crash issue but an issue with the Realms service itself.
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we have the same problems since yesterday the server crashes and an old game is loaded. even if all players go offline and the server should save, it does not do this, but takes an old save from yesterday