Realms never loads on my Java launcher!

I have tried to use my Realms purchase but every time I try to sign onto it, it just goes into a forever loading screen. No errors, nothing. Just continues to try loading it. I just ended up going to with a third party server host and it works perfectly. I don't feel it's fair to pay for something that doesn't work and I've tried multiple things to try and fix it even. I'm just done and would like my money back for it.