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REALMS-7064

Realms unreliable from Nintendo Switch

I've recently signed up for Realms Plus for my wife and her friends to enjoy from their Switches.
We've tried spending a bit of time building in the new realm and, while things are pretty smooth for my PS4, we're finding the Switch experience to be quite frustrating.
The biggest issue that makes this unenjoyable:  After a while of playing (amount of time seems to be random), players from the Switch are unable to do anything to change the world.  She can still move about, and I see her move around from my PS4, but she's unable to interact with the world.  The UI is replaced with the loading bars and they do not seem to go away.  During this 'loading', we are also unable to open the Minecraft menu.

We can close and re-launch the application to gain some more play time, but eventually it freaks out again.

Other things to note:  From the switch, it sometimes lags a bit:  New chunks take a while to load, removing or placing blocks is lagged, sometimes by as much as 30 seconds, and attempts to close the application hang for a bit before reporting that the application has been closed due to an error (closed because of an error that happened when I tried to close it‽)

Related issues

Comments

Mask3D_WOLF

Can you shorten this down to just the issue please?

migrated

Sure.

The short version:
Realms support on the Switch seems to be broken.
We've not had a single play session that worked as expected.

The longer version:
Loading the list of realms?  Unreliable, sometimes failing constantly until we kill and restart the game.

Connecting to the realm?  Unreliable.  Sometimes we're stuck at a screen with a loading throbber and no other UI elements, forcing us to kill the game to be able to play again.  Other times it repeatedly times out when trying to join the realm.  Sometimes it'll join on the second or third try, other times we have to kill the game to get it to join.

Playing in the realm?  Unreliable.  In most play sessions we experience an issue where the UI is replaced with the loading throbber.  We can move freely around the realm, other players see us move, but we are unable to interact with the realm.  As long as the throbber is up, we are unable to bring up any menus.  Occasionally it goes away after a while, but most often we have to kill and restart the game.

We've had only one play session where, once joined to the realm, we were able to play without interruption, but even this session involved multiple attempts to join to the session, including multiple restarts of the game.

Thank you

[Mod] OcelotOnesie

Thank you for your report!
We're tracking this issue in MCPE-111640, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

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