The last download we were able to get was on Dec 16th. It took about 15 minutes to download, of which the first 5 min or so it just hung without displaying any information in the progress bar. It then took over 30 minutes before even starting to upload. At which point, it then took about 5 minutes to upload. That file was 1.6GBs at the time.
However ever since, we have been unsuccessful. A few days later we tried to downloaded the realm again, but we got a "failed" message. It doesn't say why. We've tried downloading the realm on Windows 10, Android, and iOS, at multiple locations and methods (wifi, ethernet, and LTE), and at multiple times of the day. Each time we get a "failed" message.
Not sure if our realm is now over whatever size limit allows for downloads (If that exists). A previous "season" we downloaded was up to 1.8GBs, so not sure if there is some cut off higher up than that. We know there used to be a upload limit of 1 GB, but we were able to upload that 1.6GB file to our secondary realm for testing. So at some point things have changed, but not sure what or how.
If there is a reason we can not download, it would be nice if Realms would show that instead of a generic error. Maybe some generic ones like: "Connection lost", "File too large", "Too slow a connection", etc.
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Wanted to add some additional information.
On a lark I tried to download and upload from work where i have a much faster connection (300MBs up and down, although i think my computer was topping off at around 100MBs when testing later). I was finally able to download a 2.7GB version of the realm. The first attempted failed within a few minutes, but the second was able to get it after stalling on the blank progress bar for about 30min. The entire realm then took another 30 min to download once the progress bar started moving. I was also able to upload it, although that took little over an hour (about 30 min again before seeing a progress bar and then both 45mins to upload).
Seems the initial issue is still there as any decent stable connection should be able to upload and download any size. In theory it should just take longer. There seems to be some other factors the realm servers are taking into consideration. Otherwise people will just assume that the realms server is broken.